Graduate Customer Success Manager
2 weeks ago
Join to apply for the Graduate Customer Success Manager role at Canonical.Customer success is a strategic department at Canonical, aiming to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and provide an excellent experience navigating Canonical's offerings, including Ubuntu and open source infrastructure.This role primarily focuses on the Tech segment, including store customers, with a designated portfolio. The objective is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, connecting with diverse users to identify future champions.Location: This role is remote worldwide.Daily Responsibilities:Support customers by resolving ticket requests.Enhance documentation for problem-solving, Q&A, and onboarding.Drive campaigns via digital touchpoints.Identify high potential and high risk customers.Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, among others.Collaborate with Sales and Support to develop engagement plans.Engage with your customer portfolio to identify risks.Gather customer feedback for product team review.Desired Skills and Qualifications:Customer-facing experience.Empathetic, with a natural drive to help others.Passion for technology, especially Ubuntu.Excellent presentation skills.Strong organizational skills for documentation.Team player capable of cross-department interaction.Additional Skills (Optional):Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside English.What We Offer:Remote work with biannual in-person team sprints.Annual learning and development budget of USD 2,000.Performance reviews and bonuses.Comprehensive benefits including leave, parental leave, Employee Assistance Program, and travel opportunities.About Canonical:Canonical is a pioneering open-source tech firm, publisher of Ubuntu, and leader in AI, IoT, and cloud platforms. We are a remote-first company since 2004, committed to excellence and diversity, fostering a fair, inclusive workplace.Additional Details:Seniority level: Entry levelEmployment type: Full-timeIndustry: Software Development #J-18808-Ljbffr
-
Graduate Customer Success Manager
3 days ago
Waterloo, Canada Canonical Full timeJoin to apply for the Graduate Customer Success Manager role at Canonical . Customer success is a strategic department at Canonical, aiming to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and provide an excellent experience navigating...
-
Customer Success Manager
2 weeks ago
Waterloo, Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...
-
Customer Success Manager
2 weeks ago
Waterloo, Canada eSentire Full timeAbout eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...
-
Customer Success Manager
1 week ago
Waterloo, Canada Ironbelly Studios Full timeIronbelly Studios is comprised of a talented, passionate and dedicated number of game developers from all corners of the globe. Our focus is on creating high quality entertainment experiences as well as providing outsourcing services at a fraction of the cost seen elsewhere.From humble beginnings Ironbelly has grown to be one of the most trusted names in the...
-
Customer Success Manager
2 weeks ago
Waterloo, Ontario, Canada Musashi AI North America Full timeMusashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...
-
Customer Success Manager
9 hours ago
Waterloo, Canada BusPlanner Full timeBusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space. You’ll serve as the primary contact...
-
Manager, Graduate Operations
4 days ago
Waterloo, Canada University of Waterloo Full timeOverview: The Manager, Graduate Operations is a senior administrative position in the Engineering Graduate Studies Office (EGSO), reporting to the Associate Dean, Graduate Studies and Postdoctoral Affairs (ADG), and is responsible for overseeing day-to-day operations and operational improvements to business practices in the EGSO. The Manager provides...
-
Customer Success Operations Manager
4 days ago
Waterloo, Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. We are seeking a...
-
Customer Success Operations Manager
4 days ago
Waterloo, Ontario, Canada eSentire Full timeAbout ESentireeSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation.As the authority in Managed...
-
Customer Success Manager- Cybersecurity/ Saas
2 weeks ago
Waterloo, Canada Open Text Corporation Full time**Customer Success Manager - Cybersecurity/ SAAS**: - Req id: 39912- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...
