Director of Customer Success
2 weeks ago
THE COMPANY Our client, a very rapidly growing company within the sports nutrition industry is seeking someone who is passionate about the health & wellness space and wants to deliver world class customer experiences. This role is digitally focused with an emphasis on building systems and putting in the framework to scale using the Kustomer CX platform. THE ROLE Director of Customer Success We are seeking a natural leader with a passion for delivering exceptional customer experiences and building high-performing teams. You bring proven success in managing CX teams, ideally in a fast-paced, digital-first environment. You balance empathy and accountability, know how to motivate and coach, and thrive on solving problems creatively while ensuring consistency in service quality. You're data-informed, but people-driven — able to translate insights into actions, set clear goals, and inspire teams to exceed them. You’re tech-savvy, customer-obsessed, and love transforming challenges into opportunities. Responsibilities Develop systems within Kustomer to drive down response times and improve the customer experience across all metrics. AI tools / ticketing / building out frameworks / tagging things correctly will all be key to creating a seamless customer experience. Lead, manage, and develop the team of 5 customer service agents + a manager. Focus on delivering best-in-class service across all support channels (email, chat, phone, social). Drive team performance and KPIs and implement action plans for continuous improvement. Create a culture of ownership, growth, and accountability through regular coaching, feedback, and performance reviews. Collaborate cross-functionally with product, logistics, and marketing to address customer pain points and provide insights to drive improvements. Develop a knowledge management system to help with customer inquiries and responses within the team. Lead initiatives that elevate the customer journey, reduce friction, and increase retention and satisfaction, e.g. support of new categories of business. Assist with hiring, onboarding, and ongoing training of Retention Specialists to ensure readiness and alignment with values. Qualifications 4+ years of customer experience or support leadership, with at least 2 years managing high-volume customer service teams. Proven track record of maintaining high engagement and performance Strong understanding of key CX metrics and how to coach teams toward success Strong understanding of Kustomer Experience with other ticketing/CRM tools Excellent written and verbal communication skills, with a keen attention to tone and clarity Strong analytical skills with the ability to interpret data and translate into team actions Comfortable working in a fast-paced, evolving startup environment Bachelor’s degree or higher preferred
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Director of Customer Success
2 weeks ago
Greater Toronto and Hamilton Area, Canada CPG Executive Search Inc. Full timeTHE COMPANYOur client, a very rapidly growing company within the sports nutrition industry is seeking someone who is passionate about the health & wellness space and wants to deliver world class customer experiences. This role is digitally focused with an emphasis on building systems and putting in the framework to scale using the Kustomer CX platform.THE...
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Director of Customer Success
2 weeks ago
Hamilton, Canada CPG Executive Search Inc. Full timeTHE COMPANYOur client, a very rapidly growing company within the sports nutrition industry is seeking someone who is passionate about the health & wellness space and wants to deliver world class customer experiences. This role is digitally focused with an emphasis on building systems and putting in the framework to scale using the Kustomer CX platform.THE...
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Director Customer Success
2 weeks ago
Toronto, Canada PennyJar Capital Full timeDirector Customer Success Nue.io is a fast-growing revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model. Join us to redefine revenue operations and drive our growth story. Job Role and Responsibility Nue is looking for a hands‑on, strategic Director of Customer Success to lead our growing Customer Success...
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Director Customer Success
2 weeks ago
Toronto, Canada PennyJar Capital Full timeDirector Customer Success Nue.io is a fast-growing revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model. Join us to redefine revenue operations and drive our growth story. Job Role and Responsibility Nue is looking for a hands‑on, strategic Director of Customer Success to lead our growing Customer Success...
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Director Customer Success
2 weeks ago
Toronto, Canada PennyJar Capital Full timeDirector Customer Success Nue.io is a fast-growing revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model. Join us to redefine revenue operations and drive our growth story. Job Role and Responsibility Nue is looking for a hands‑on, strategic Director of Customer Success to lead our growing Customer Success...
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Director of Customer Success
7 days ago
Hamilton, ON, Canada CPG Executive Search Inc. Full timeTHE COMPANY Our client, a very rapidly growing company within the sports nutrition industry is seeking someone who is passionate about the health & wellness space and wants to deliver world class customer experiences. This role is digitally focused with an emphasis on building systems and putting in the framework to scale using the Kustomer CX platform. THE...
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Director of Customer Success
2 weeks ago
Hamilton, On, Canada CPG Executive Search Inc. Full timeTHE COMPANY Our client, a very rapidly growing company within the sports nutrition industry is seeking someone who is passionate about the health & wellness space and wants to deliver world class customer experiences. This role is digitally focused with an emphasis on building systems and putting in the framework to scale using the Kustomer CX platform. THE...
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Customer Success Manager
1 week ago
Greater Toronto Area, ON, Canada 858e5170-6ae8-4813-bd32-1fed981cfeb4 Full time $80,000 - $120,000 per yearCustomer Success ManagerLocation: Ontario (GTA)Department: Customer SuccessPosition Summary:A&R Solutions is seeking our first Customer Success Manager (CSM) to establish and lead a new Customer Success function within the organization. This role is ideal for a proactive, strategic, and relationship-driven professional who thrives on building processes from...
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Director of Customer Success
1 week ago
Toronto, Ontario, Canada AfterShip Full time $120,000 - $180,000 per yearAbout UsAfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world's best online shopping experiences, from post-purchase and beyond.We've powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our...
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Director of Customer Success
2 days ago
Toronto, Canada RLDatix Full timeRLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. At RLDatix we’re making healthcare safer,...
