Director of Customer Success

3 days ago

Toronto, Canada RLDatix Full time

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a U.S.based Director of Customer Success - Renewals to join our North America Customer Success team, so that we can build a scalable, data-driven renewals function that ensures customer satisfaction, loyalty, and long-term value. The Director of Customer Success - Renewals will lead RLDatix’s full customer renewals lifecycle to maximize retention, strengthen customer partnerships, and embed a proactive approach to renewals across all segments.

**How You’ll Spend Your Time**:

- Lead renewal strategy execution and forecasting using Salesforce and customer data to drive on-time renewals and reduce churn
- Collaborate with Sales, CSMs, and Support teams in order to align on renewal responsibilities and improve cross-functional workflows
- Mentor and manage a team of renewal specialists to exceed unit and dollar retention goals
- Analyze churn patterns and customer health in order to implement targeted engagement and prevention strategies
- Partner with analytics and leadership to deliver monthly business reviews and renewals performance reporting

**What Kind of Things We’re Most Interested in You Having**:

- Director-level experience in customer success, SaaS renewals, or account management, with 5+ years managing teams
- Proven success in leading a high-volume renewals function while driving operational improvements and retention metrics
- In-depth knowledge of Salesforce reporting, customer segmentation, and cross-functional stakeholder engagement
- Ability to work remotely from a U.S. location, with some travel as needed
- Sincere interest in improving healthcare outcomes through technology
- A knack for working collaboratively across departments in a structured yet evolving enterprise environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

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