Billing and Customer Service Supervisor

4 weeks ago

Bowmanville, Canada Resolution Staffing Inc Full time
While we welcome all applicants, please note that this job is located in Cobourg .

WE WILL PRIORITIZE CANDIDATES WHO RESIDE IN OR NEAR (Cobourg,

Please note: this position is not a remote opportunity. You are required to attend the office every day.

We have an excellent opportunity with one of our clients here in the Cobourg area.

We are currently seeking a highly motivated, results-oriented individual for the position of Billing & Customer Service Supervisor. This position will have operational oversight for Billing, Accounts Receivable and Customer Service aspects, with an integral, leading role in ensuring the efficient and effective operation of our billing processes and delivering exceptional customer service to our valued clients.

RESPONSIBILITIES:

Oversee billing accounts and ensure accurate and timely preparation and delivery of invoices to customers.

Monitor billing activities to minimize discrepancies and resolve any billing-related issues promptly.

Provide technical and regulatory guidance and support to staff on billing disputes and/or adjustments.

Guides employee actions by researching, developing, creating, and updating billing processes, implementing quality and customer services standards, resolving problems, and identifying system improvements.

Lead the customer service team to provide exceptional customer support, efficiently addressing inquiries and resolving complaints.

Conduct regular training sessions to enhance the team's knowledge and customer service skills.

Recruit, train, and mentor your team, fostering a positive and collaborative work environment.

Set performance goals, conduct regular performance evaluations, and provide constructive feedback to team members.

Coordinate with other departments to accomplish common objectives, compile needed documentation, reporting and new implementations.

Design and implement work schedules that optimize employees' skills and time.

Address customer inquiries, and provide policy interpretation, administrative advice and guidance to staff.

Ensure billing rates are aligned with bylaws, rate orders, and tested for accuracy before implementation.

REQUIREMENTS:

A post -secondary education in Business Administration or Finance/Accounting field.

Experience in data analytics, billing, customer service, accounting or a combination of relevant education, training, and experience.

A strong technical background and willingness to think outside of the box and propose novel solutions to complex technical problems.

Must be proficient with Microsoft Office Suite.

Must be proficient with Excel.

CIS software experience is considered a definite asset.

Ability to project supervise on budget and deadlines.

Ability to problem solve, adapt, effectively multi-task and handle conflicting priorities.

Strong mathematical and analytical skills.

Outstanding interpersonal skills to engage and communicate with internal and external stakeholders.
Job Type: Full-time

Benefits:
Casual dress
Company events
On-site parking
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Peterborough, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
Are you within 40kms of Cobourg
Work Location: In person

  • Customer Service Representative

    5 days ago

    Bowmanville, Canada Lifemark Health Group Full time

    **Customer Service Representative -** *** **pt Health - Bowmanville Physiotherapy** **Part-Time** **Location**: *** **2445 Baseline Rd W** ***Bowmanville**, Ontario** We are currently hiring for a Full-Time **Customer Service Representativ**e to support our Lifemark Physiotherapy Lasalle Boulevard, Sudbury and Val Caron clinic. **Why Lifemark?** -...

  • Retail Customer Experience Supervisor

    2 weeks ago

    Bowmanville, Canada The Nooks Full time

    The Nooks is looking for a highly motivated Customer Experience Supervisor to join our growing Bowmanville team! As a Customer Experience Supervisor your primary responsibility is to support the Store Manager and/or Assistant Store Manager by providing leadership and direction to the team and assisting with all aspects of day-to-day operations ensuring our...

  • Customer Service Desk Associate

    1 week ago

    Bowmanville, Canada Bowmanville Home Building Centre Full time

    **JOB DESCRIPTION** **Service Desk Associate** **Summary** This specialized sales position ensures excellent service is provided to the customer, either over the telephone or in person, by effectively using selling skills, product and construction knowledge to provide personalized services to the customer and complete the sale to the customer's...

  • Operations - Rebar Planner

    1 day ago

    Bowmanville, Canada Salit Steel Full time

    Position Summary Position Functions Answer general telephone inquiries, regarding the rebar division products of Salit Steel. Perform all duties associated with the shipping function of rebar products, including: Receive customer orders and advise customer when material will be available. Receive or generate production tags. Organize tag files. Issue...

  • Yard Supervisor

    2 months ago

    Bowmanville, Canada Bowmanville Home Building Centre Full time

    **JOB DESCRIPTION** **Yard Supervisor** **Summary** Along with the responsibilities of a Yard Associate (see Appendix I), Yard Supervisors are over and above committed to Home Hardware’s service standards and fully aligned with Home Hardware’s values. The Yard Supervisor is responsible for maintain the effective organization and accessibility of...

  • Assistant General Manager/supervisor

    4 weeks ago

    Bowmanville, Canada St. Louis Bar and Grill Full time

    Now looking to a hire dynamic, outgoing and friendly person that is capable of taking on assistant general manager/supervisor role. We are looking to hire the best supervisor or team leader for our restaurant! Our iconic image and Devilishly Good! service and products deserve no less. St. Louis Bar & Grill. is currently seeking a qualified **assistant...

  • Customer Experience Associate

    1 month ago

    Bowmanville, Canada TD Bank Full time

    410995BR Retail Banking - Customer Service Bowmanville, ON June 2, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    1 week ago

    Bowmanville, Canada TD Bank Full time

    403199BR Retail Banking - Customer Service Bowmanville, ON March 16, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    1 week ago

    Bowmanville, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 day ago

    Bowmanville, Canada TD Bank Full time

    **Work Location**: Bowmanville, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Service Representative

    2 weeks ago

    Bowmanville, Canada Domino's Pizza Full time

    Job Title: Customer Service Representative **Duties**: - Providing excellent customer service by addressing customer concerns and resolving issues in a timely manner - Maintaining accurate records of customer interactions and transactions - Collaborating with other departments to ensure customer satisfaction - Upselling products and services to customers...

  • Fleet Supervisor

    2 days ago

    Bowmanville, Canada MUNICIPALITY OF CLARINGTON Full time

    **The Corporation of the Municipality of Clarington** **Public Services Department requires a** **Fleet Supervisor** **We are an equal opportunity employer** The Municipality of Clarington is a progressive employer committed to equity, inclusion and diversity within its community and organization. We are committed to building an inclusive and barrier-free...

  • Customer Service Representative

    3 weeks ago

    Bowmanville, Canada Salit Steel Full time

    **What are we about?** At Salit Steel we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are always looking for diverse and talented people who are interested in joining the Salit Steel family. We are an integrated network of companies and partners that delivers...

  • Customer Service Representative

    3 weeks ago

    Bowmanville, Canada BMO Financial Group Full time

    2 King Street West Bowmanville Ontario,L1C 3K9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    4 days ago

    Bowmanville, Canada BMO Financial Group Full time

    2 King Street West Bowmanville Ontario,L1C 3K9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    2 weeks ago

    Bowmanville, Canada Autolux Ltd Rapid City Transport Full time

    **Position**:Customer Service Representative **Department**:Customer Service Department and Quality Control Department **Type**:Full Time - Permanent: Monday-Friday and Saturday-Wednesday schedules available - AutoLux Ltd. o/a Rapid City Transportation_ has been specializing in medical transportation logistics services for over 20 years, supporting all of...

  • Customer Service Representative

    2 days ago

    Bowmanville, Canada Autolux Ltd Rapid City Transport Full time

    **Position**:Customer Service Representative **Department**:Customer Service Department and Quality Control Department **Type**:Full Time - Permanent: Monday-Friday and Saturday-Wednesday schedules available - AutoLux Ltd. o/a Rapid City Transportation_ has been specializing in medical transportation logistics services for over 20 years, supporting all of...

  • Customer Service Advisor

    1 week ago

    Bowmanville, Canada OWASCO RV Full time

    **Job Title**:Parts Customer Service Advisor **Employment Status: Permanent** **Must be available**: Monday-Friday: 8:00am-5:00pm. Saturdays may be necessary from time to time, if so a day off the following week will be provided. We are looking for people who will: - Assist customers with purchasing the right Product/Parts - Merchandise the show room -...

  • Customer Service Rep

    4 days ago

    Bowmanville, Canada CARQUEST Canada Full time

    **Parts Counter Salesperson** Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? If so, this may be exactly what you’re looking for. At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are...

  • Production Supervisor

    2 weeks ago

    Bowmanville, Canada Salit Steel Full time

    **What are we about?** At Salit Steel we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are always looking for diverse and talented people who are interested in joining the Salit Steel family. We are an integrated network of companies and partners that delivers...