Automotive Collision Field Operations Manager

Overview Automotive Collision Field Operations Manager Base pay range: CA$80,000.00/yr - CA$90,000.00/yr This range is provided by CSN Collision. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About CSN Collision CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada. Summary The Field Operations Manager - Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools. Responsibilities Primary point of contact for CSN Licensees in the designated Ontario region Understand store needs and work with the FOM-Team Lead, or other CSN departments when necessary, to ensure that these needs are met Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; topics include overall business growth and performance, performance on insurance programs, utilization of vendors, marketing programs, software, training, and other CSN System components, new CSN initiatives, review of outstanding issues, and identification of strategic action items with timing Lead virtual and in-person regional meetings (up to three per year) and assist with the CSN annual conference Collaborate with the FOM-Team Lead to identify strategies to maximize CSN System utilization Work with CSN teams to execute strategies or suggest changes to the CSN System Resolve store concerns and high-urgency issues originating from CSN corporate teams, providing clear direction in a timely manner Escalate complex case management issues to the FOM-Team Lead and assist with case management and file auditing when necessary Build and support licensee training, develop content, and record micro trainings Report progress and activity to the FOM-Team Lead monthly, with summaries on: aged cases (over 30 days), engagement challenges with stores, and KPI performance vs. targets Qualifications Minimum 5 years of management experience in the collision repair industry Post-secondary or Trade School education with a focus in business or a field related to the collision repair industry is an asset Minimum 3 years' estimating experience on Canadian estimating systems (Audatex & Mitchell) Minimum 3 years' experience with OEM procedural lookup as it applies to estimating Must have a valid driver's license Travel Requirements Role is remote but requires travel to meet with stores in Ontario, attend industry events, and training meetings In-person meetings with CSN Licensees are expected to represent 40%-50% of the time, with 20-30 days per year requiring overnights Successful candidate will work from a home office and have access to a personal vehicle; a vehicle allowance will cover use, maintenance and insurance Benefits Competitive salary and bonus program Competitive benefits package Opportunity to grow, develop, and manage your career path Disclaimer This job description may not include all duties and responsibilities and will evolve as CSN grows. CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. If you require accommodation for the recruitment/interview process, please inform us and we will work with you to meet your needs. CSN Collision Centres "CSN" does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers not in a formal contractual arrangement with us. Resumes from non-approved suppliers will be considered unsolicited and will not be reviewed. CSN will not pay any referral or placement fees for unsolicited resumes. #J-18808-Ljbffr