Accident Benefits Claims Advisor

Overview Work Location: Calgary, Alberta, Canada Hours: 35 per week Line Of Business: TD Insurance Pay Details: $58,800 - $83,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: TD Insurance is an integral part of TD Bank Group (TD) and we are driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the “accidents of life” by offering a wide range of products, including credit protection, life, health, travel, home, and auto insurance. TD Insurance serves more than three million clients through a network of more than 1,000 TD branches and online. The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is a leading provider of critical illness insurance and related products in Canada. The TD Insurance Accident Benefits Claims Department focuses on delivering ease and value to customers through simple, fast, and fair claims resolution, with emphasis on client experience, risk management, and an exceptional workplace culture. Job Details If you’re analytical, organized and have a passion for health and recovery, we want you to join our team. Reporting to the Team Manager, this role handles predominantly medical files. You’ll be provided with opportunities to develop professional and technical competencies. As the Accident Benefits Claims Advisor, you’ll identify and meet client needs by acting with urgency, ensuring a timely and thorough investigation of the claim, and identifying client eligibility and/or entitlement to available benefits. You’ll also ensure injured clients have quick access to all available benefits so they can return to optimal function. What Youll Do No matter where you work at TD you’ll make a meaningful impact, grow your skills, and thrive in our culture of care. As a valued member of our Accident Benefits Claims Team your work will involve a range of complexity and may include the following accountabilities: Make an Impact Gather, organize, and verify documented information from all available sources to ensure a thorough and complete compilation of facts required to resolve the claim. Interpret reports and evidence to draw accurate conclusions about proposed treatment(s) and/or repairs and/or actions. Maintain effective case handling, priority of payment, loss transfer, and loss reserving for routine telephone claims. Evaluate non-complex medical files and recommend treatment plans that do not result in the individual requiring time off from work. Contribute to team productivity objectives by maintaining a positive file count and open/close ratio. Experience Growth Remain current in case law, legislated regulatory changes and recent settlements which impact accident benefits claims. Support other TD Insurance businesses during critical events and peak volumes. Partnered Claims Teams include: First Response Center; Catastrophe Claims; Automobile & Residential Claims. Cultivate our Culture of Care Consider every case as unique; use non-biased methods to achieve file resolution that result in a fair and equitable claim settlement. Build positive relationships with clients by promoting clear treatment plans and recovery processes while maintaining timely progress updates to disability files. Participate fully as a member of the team and contribute to a positive work environment. Job Requirements What You Need to Succeed Post-secondary education in health (kinesiology/health sciences) or insurance preferred Excellent customer service skills with the ability to meet expectations of internal and external clients Proven ability to negotiate win/win outcomes when reasonably possible Demonstrated professional written and verbal communication skills with the ability to listen actively, ask questions and communicate clearly Strong ability to conduct thorough investigations, analyze evidence effectively and identify discrepancies or gaps in data and reports Actively working toward a role in Accident Benefits as part of your career development plan Candidates pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred #IN-TDI Who We Are As part of TD Bank Group, one of Canada’s largest financial institutions, TD Insurance cares for Canadian families by providing the best advice, protection, and support in moments of need. TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers rely on us. We are the largest direct-to-consumer insurer in Canada and continuously pursue innovation and rewarding career opportunities for our Canada-wide workforce. Our Total Rewards Package Our Total Rewards package reflects our investments in colleagues to help them and their families achieve financial, physical, and mental well-being goals. Total Rewards include base salary, variable compensation, and benefits such as health and well-being programs, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition programs. Additional Information We are committed to supporting colleagues through development conversations, training programs, and a competitive benefits plan. This job opportunity is subject to provincial regulation for employment purposes; regulations may vary by province or territory. Colleague Development We offer regular career, development, and performance conversations, access to an online learning platform, and mentoring programs to help you unlock future opportunities. TD provides multiple career paths within the organization and supports goal alignment. Training & Onboarding We provide training and onboarding sessions to ensure you have what you need to succeed in your new role. Interview Process We will reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone. Accommodation Your accessibility is important. Please let us know if you need accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to participate fully in the interview process. We look forward to hearing from you Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr