Client Experience Manager

At Capital Economics, we deliver independent macroeconomic and thematic insights through our real‑time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and profitable decisions. Our comprehensive coverage spans over 100 economies and supports banks, financial and commodity markets and real estate sectors. By leveraging bold insights, real‑time and proprietary data services, clients receive differentiated value and uncover profitable opportunities. Client Experience Manager – Enterprise Accounts As Client Experience Manager for Enterprise accounts, you will be pivotal in ensuring our Enterprise clients receive exceptional service and derive maximum value from their Capital Economics products. You will work closely with newly acquired and existing clients to understand their business needs, address critical pain points, and enable individual users to achieve their goals by leveraging our insights, data and access to economists. You will drive adoption, identify growth opportunities, and collaborate with sales and marketing teams to foster long‑term partnerships. Key Responsibilities Build and maintain strong relationships with senior executives across Enterprise accounts, presenting to and nurturing C‑Suite level contacts and client advocates. Understand client pain points and objectives to provide value‑based solutions that help individuals achieve their goals. Provide onboarding and training to new users to ensure they are utilizing our products effectively. Monitor adoption and satisfaction to proactively address issues and identify upsell or cross‑sell opportunities. Work closely with internal teams to relay client feedback and contribute to product enhancements. Partner with internal stakeholders on product ideation. Develop client experience plans, track adoption and outcomes to align with a strong user lifecycle. Required Qualifications & Experience +3 years of demonstrative experience in a similar role, ideally within a B2B financial services environment. Understanding of macroeconomics desirable. Value‑selling experience essential, preferably using MEDDPIC methodology. Strong interpersonal and communication skills with a proven ability to build relationships. Ability to analyze data and generate actionable insights to improve client outcomes. Experience using CRM software including Salesforce and Tableau. Strong problem‑solving skills and the ability to work independently. Organised, proactive, and capable of managing multiple accounts simultaneously. A passion for delivering excellent service and advocating for client needs. Benefits Annual leave (19 days plus birthday) and sick package (10 days). Life assurance. Medical insurance. Health Assured (Employee Assistance Programme). Hybrid working and flexible working policy. Training & development. Good additional maternity and paternity policies. Thriving social committee. Equal Opportunity Employer Capital Economics is an equal opportunities employer with an active DE&I programme. We recognise the importance of a diverse workforce and are dedicated to building a culture where everyone feels valued and empowered to bring their whole selves to work. We strive to foster a workplace that values diversity and promotes mutual respect and understanding. Our hiring practices are based on business needs, merit and qualifications. Capital Economics ensures that all employment decisions are made without bias, and we continuously work to eliminate discrimination and harassment in all forms. If you need reasonable adjustments to the application process, please include this in your cover letter. Senior Level Associate Employment Type Full‑time Job Function / Industries Technology, Information and Internet Location Toronto, Ontario, Canada Referrals Referrals increase your chances of interviewing at Capital Economics by 2x. How to Apply Please submit your CV along with a cover letter detailing your suitability for this role. #J-18808-Ljbffr