Current jobs related to Manager, Client Experience - Toronto - People Corporation

  • Experience Leader

    5 days ago

    Toronto, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Manager Client Experience

    1 week ago

    Toronto, Canada Fidelity Investments Full time

    Job Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment...

  • Manager, Client Experience

    3 days ago

    Toronto, Canada VHA Home HealthCare Full time

    VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”...

  • Client Experience Manager

    4 weeks ago

    Toronto, Canada Capital Economics Full time

    At Capital Economics, we deliver independent macroeconomic and thematic insights through our real‑time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and...

  • Client Experience Manager

    3 weeks ago

    Toronto, Canada Capital Economics Full time

    At Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and...

  • Client Experience Manager

    3 weeks ago

    Toronto, Canada Capital Economics Full time

    At Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and...

  • Client Experience Manager

    3 weeks ago

    Toronto, Canada Capital Economics Full time

    At Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and...

  • Senior Client Experience Manager

    4 days ago

    Toronto, Canada Real Food For Real Kids Inc. Full time

    Real Food for Real Kids, 115 Saulter St. South, Toronto, Ontario, Canada Job Description Posted Tuesday, January 20, 2026 at 5:00 a.m. Senior Client Experience Manager Department: Client Experience & Growth Reports To: Director of Client Experience & Growth Direct Reports: Team of Client Experience Coordinators Works Closely With : Client Experience...

  • Senior Client Experience Manager

    6 days ago

    Toronto, Canada Real Food For Real Kids Inc. Full time

    Real Food for Real Kids, 115 Saulter St. South, Toronto, Ontario, Canada Job Description Posted Tuesday, January 20, 2026 at 5:00 a.m. Senior Client Experience Manager Department: Client Experience & Growth Reports To: Director of Client Experience & Growth Direct Reports: Team of Client Experience Coordinators Works Closely With : Client Experience...

  • Client Experience Manager, Transfers

    3 weeks ago

    Toronto, Canada Queer Tech Full time

    Your career is an investment that grows over time! Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company...

Manager, Client Experience

2 weeks ago

Toronto, Canada People Corporation Full time

We are seeking a Manager, Client Experience to join our team in Winnipeg or Toronto.

**The Manager, Client Experience will**:

- Contribute to and execute on the Corporation’s approach to Voice of Customer, including developing, maintaining, and continuously improving our quality and issue management processes.
- Deliver on and continuously improve People Corporation’s servicing vision to provide a differentiated experience.
- Focus on members, processes, and tools.
- The ability to influence others and create alignment by creating an engaged and informed stakeholder group that includes our internal stakeholders and external advisors / clients.
- Develop processes that are designed and documented using a member-centric and digital
- first approach.
- Leverage qualitative and quantitative data to inform and drive cross-functional decision making at the strategic, operational, and tactical levels.
- Stay abreast of market trends, innovation in CX and global best practices to bring forward insights and improvements to further our CX strategy goals.
- Communicate, promote, and inspire the team to attain client experience objectives.

**T**o be successful **as a** Manager, Client Experience** with People Corporation, you will need**:

- Post secondary education/degree or a combination of education and experience.
- Management level experience in Customer Support/Services.
- 4+ years of demonstrated experience contributing to strategic direction to deliver process improvements.
- Experience customer journey mapping and persona building.
- Demonstrated change management experience to implement strategies and processes.
- Stakeholder communications experience and leading change through comms to both internal and external audiences.
- Exceptional people skills demonstrated by experience in building value add relationships with internal and external stakeholders.
**- Demonstrated knowledge of Group Insurance, Retirement and related product client service and growth strategies and tactics.
- Experience managing professional individual contributors.
- Fluency in both English & French languages.
- Experience with Journey mapping software.
- Certified Customer Experience Professional (CCXP) designation.

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.