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Required Skills & Experience - Ability to communicate comfortably with customers - A phenomenal teammate, willing to assist your peers - Digital literacy with excel or share point - Time management skills - Bilingual, English and French Nice to Have Skills & Experience - Customer service experience Job Description Insight Global is looking for excellent Customer Service Representatives for the world's largest industrial auctioneering company. The Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives will be providing an outstanding customer experience both in person and through various communication channels to help the organization focus on business and branch growth. Responsibilities include: - Provide a variety of customer support services through the mail, telephone, and direct personal contact at the office - Process orders and assignments and enter data into the internal computer systems - Reference pricing and delivery information - Respond to customer questions, inquiries, and requests - Set up new and maintain existing records - Perform word processing assignments, filing, and related clerical duties - Process paperwork in preparation for auction day, securing necessary approvals Compétences et expériences requises Capacité à communiquer aisément avec les clients Esprit d’équipe, prêt à aider ses collègues Maîtrise des outils numériques, notamment Excel ou SharePoint Compétences en gestion du temps Bilingue : anglais et français Compétences et expériences appréciées Expérience en service à la clientèle Description du poste Insight Global recherche d’excellents représentants du service à la clientèle pour le plus grand groupe mondial de ventes aux enchères industrielles. Ces représentants jouent un rôle essentiel dans le bon fonctionnement des agences et centres de services. Ils offriront une expérience client exceptionnelle, en personne et via différents canaux de communication, afin de soutenir la croissance des agences et de l’entreprise. Responsabilités Fournir divers services de soutien aux clients par courrier, téléphone et en personne Traiter les commandes et les affectations, et saisir les données dans les systèmes informatiques internes Fournir des informations sur les prix et les délais de livraison Répondre aux questions, demandes et requêtes des clients Créer et mettre à jour les dossiers clients Effectuer des tâches de traitement de texte, de classement et autres tâches administratives Gérer les documents nécessaires à la préparation des journées d’enchères, en obtenant les validations requises Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details. La rémunération exacte peut varier en fonction de plusieurs facteurs, notamment les compétences, l’expérience et le niveau d’éducation. Le régime d’avantages sociaux pour ce poste commencera le 31ᵉ jour d’emploi et comprendra : Assurance médicale, dentaire et de la vue Assurance invalidité de courte et longue durée Assurance vie et assurance décès et mutilation accidentels (AD&D) Accès à un régime enregistré d’épargne-retraite (REER) avec contribution de l’employeur Congés de maladie et/ou autres congés payés conformément à la législation en vigueur Si vous êtes intéressé par ce mandat et travaillez en tant que contracteur indépendant , veuillez nous contacter pour plus de détails.
