Lee Valley Store Service Advisor
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Lee Valley’s Store Service Advisor supports customer enquiries, returns, and product guidance at the Pickering, Ontario pop-up store. Build service expertise across merchandise.
Reporting to the Store Manager, this Customer Advisor processes transactions, answers general product questions, and helps customers locate showroom items. The work includes placing items on hold, looking up customer numbers in CW or STEP, and supporting exchanges. Advisors also develop knowledge of inventory movement, backorders, inter-store transfers, and SFS procedures.
Key Responsibilities:
- Greet customers and answer basic product-related questions
- Look up customer numbers using CW or STEP
- Place items on hold following predetermined procedures
- Process exchanges and returns, then reshelve items
- Identify backorder eligibility and help place customer orders
Requirements:
- One to two years of retail experience considered an asset
- Skilled craft or trade experience is a significant asset
- Woodworking or gardening experience supports product understanding
- Follow set procedures for fairly routine tasks
- Require detailed instructions for new products or processes
Bring retail experience and product knowledge to Lee Valley’s Pickering customer service, returns, backorders, and showroom support.
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