Retail Customer Advisor Pickering
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Customer service and order support define this Retail Customer Advisor position at Lee Valley’s pop-up store in Pickering, Ontario. Process transactions and assist shoppers.
Reporting to the Store Manager, the Customer Advisor supports product enquiries, customer orders, returns, and showroom service. The position also includes warehouse order picking, display refilling, and backorder assistance. Lee Valley provides woodworking, gardening, hobby, hardware, gift, and seasonal merchandise worldwide.
Key Responsibilities:
- Process in-store payments using basic cash-handling procedures
- Answer product questions and greet customers upon entry
- Process exchanges, returns, and items placed on hold
- Fill customer orders and help locate showroom items
- Refill displays and assist with warehouse receiving
Requirements:
- One to two years of retail experience considered an asset
- Woodworking or gardening experience considered a significant asset
- Follow established procedures for routine customer service tasks
- Use general knowledge to complete assigned procedures
- Accept detailed instructions for new products or processes
Support Pickering shoppers through customer service, order processing, transactions, returns, and product guidance at Lee Valley.
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