Regional Manager

Joineasyfinancial, the consumer lending driver behindgoeasy’s rapid growth. At goeasy , our people and culture are at the heart of everything we do, andwe’reproud to be recognized for it. We’veearned prestigious accolades including being named one of Canada’s Top Growing Companies , certified as a Great Place to Work® , and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward. As one of Canada’s leading alternative consumer lenders,easyfinancialis on a mission to redefine access to credit. Since day one,we’vebeen helping Canadians break through financial barriers and take control of their futures. When traditional banks say no, we saythere'sanother way — offering real solutions, real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today. We are seeking an individual who will step into a critical leadership role as aRegional Manager . This role is critical to the organization supportingour Northern Ontario easyfinancial team. Direct oversight of7-10branches and 26-30 employees in thescope of this regional alignment. The successful Regional Managermust reside within the territory which consists of: North Bay, Sudbury, Sault Ste Marie, Thunder Bay, Timmins, Hunstville & Pembroke. Frequent travel is required. What will you do as a Regional Manager: Customer Satisfaction Ensure outstanding customer service levels are provided to both external and internal customers Handle and resolve all customer complaints promptly Ensure adherence to customer retention procedures Associate Development & Retention Ensure new associates are efficiently trained Ensure associates receive on-time performance appraisals and corresponding merit and/or promotional increases Assist Managers with employee development and with resolving disciplinary issues Communicate regularly with management team and ensure compliance with the Workplace Mutual Respect policy Work with managers to minimize turnover and make informed hiring decisions Partner with HR to execute and support human resources programs through succession planning, employee relations, recruitment, training, and development of associates Deliver Financial Results Manage district budget to drive profitability Achieve SOI, net and gross margins, and other revenue percentages to plan Control region labour dollars Monitor fee income, gain on sale, maintenance charges, promotions, and discounts Ensure store managers monitor and make necessary adjustments to the P&L Grow Revenue Base Develop, guide, and monitor local marketing efforts Ensure all company referral and incentive programs are in place and properly executed Set and communicate regional goals for customer growth Monitor and ensure the accurate execution of all company lease-building programs Execute Operations Standards Monitor month-to-month store operations, accounts receivable, and collections in accordance with established policies and procedures Set, communicate, and monitor customer retention goals and activities Asset Protection and Loss Prevention Audit locations on a timely basis to ensure compliance and execution of company policies and procedures including prevention, safety, security, marketing/merchandising programs and store appearance Maintain and monitor fixed assets to standard Recommend potential capital expenditures Monitor and ensure compliance to store opening and closing standards Ensure compliance with established policies and governmental laws and regulation What we are looking for: Strong leadership skills, with the motivation and desire to lead by example Professional, outgoing, positive, and approachable demeanour that draws in both customers and associates Outstanding communication, problem solving, and negotiation skills, and the ability to work well and be resourceful in fast-paced and demanding situations Strong organizational and planning skills in order to meet and exceed set targets Experience reading and being responsible for P&Ls and other financial goals and objectives Secondary School Diploma is required, while a College or University Diploma in a related discipline is preferred Valid driver’s license We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role. At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success. Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus. This posting is for an existing vacancy within our team. Diversity, Inclusion, and Equal Opportunity Employment At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. Additional Information All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Internal Applicants please apply through thelinkand provide written endorsement from your current manager. #J-18808-Ljbffr