Technical Support Engineer
1 week ago
Hextom is a SaaS (Software-as-a-Service) company based in North York, ON. We provide a set of software to enable e-commerce business to grow sales and save time on store management. Our increasing set of software is ranging from customer engagement, SEO/conversion optimization to inventory management, store automation. Our goal is to provide a suite of software for e-commerce businesses of all sizes. We have integrated into Shopify ecosystem. With more than 70,000 users, we became one of the top partners with Shopify. We are looking to add a Technical Support Engineer to our team. You'll work with customers to identify and resolve issues they are experiencing while using the software. You will also be testing, documenting, and reporting found bugs to our development team. This role is perfect for you, if you are interested in a career as a technical support professional, or interested in being exposed to career path of software development, especially front-end development. Job Description In this role, you will … Deliver thorough answers to questions raised by App users. Communicate with them to understand the issues they are experiencing, and provide updates in a friendly & timely manner. Troubleshoot issues reported by users from both user behavioural and technical perspectives. Identify potential conflicts from themes or other apps, provide fixes to resolve them when possible. Escalate potential bugs and feature requests to the development team. Consolidate questions and feedback, convert them into improvement suggestions and enhance the user experience of the Apps. Work with the development team on issues, and brainstorm solutions. Qualifications You have … Working experience of technical support for tech company, ideally a software company Fluency in the English, strong written and verbal communication skills Proactive and own issues from beginning to end, detail oriented Adaptability and flexibility, working in past-pace environment Nice to have … Working knowledge of Shopify, especially theme modifications A great attitude and desire to help people & solve problems Passion for discovering how and why products succeed Additional Information We offer … Competitive compensation 3-week paid vacation per year Flexible hours A highly collaborative team to work with, and help you to make great accompaniments Hextom is a fast-evolving company, the same of our people, so every position comes with many upward mobility and career growth. We’re here to support each other. We will work very closely with you to help you carve out the path of your dreams. Job Location #J-18808-Ljbffr
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Technical Support Engineer
4 weeks ago
Toronto, Canada Brookfield Properties Full timeTechnical Support Engineer Join to apply for the Technical Support Engineer role at Brookfield Properties . Location Brookfield Place – 181 Bay Street, Toronto, ON. Our Company At Brookfield Properties, the foundation of our success is firmly rooted in our people. Our company is comprised of experts across a range of specialties who share a goal of...
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Technical Support Engineer
4 weeks ago
Toronto, Canada Apex Systems Full timeTechnical Support EngineerApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working in jira, exposure to coding preferably in Ruby or Python strong problem solving abilities and proven experience in a similar technical environment to place at our...
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Technical Support Engineer
1 hour ago
Toronto, Ontario, Canada Apex Systems Full timeTechnical Support EngineerApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working in jira, exposure to coding preferably in Ruby or Python strong problem solving abilities and proven experience in a similar technical environment to place at our...
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Technical Support Engineer
8 hours ago
Toronto, Canada Brookfield Properties Full timeDescription We Are Brookfield Properties:At Brookfield Properties, our people are the foundation of our success.The Brookfield Properties Corporate team brings together subject matter experts who lead with confidence, adaptability, and resourcefulness. The corporate group works across all sectors of Brookfield’s real estate business – including housing,...
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Technical Support Engineer
3 weeks ago
Toronto, Canada Interfaceware, Inc. Full timeReporting to the Vice President of Customer Solutions, the Technical Support Engineer will resolve client issues via email, phone, and video while proactively finding ways to prevent future issues through proactive support and monitoring. We’re looking for a creative problem-solver with a client-first mindset who thrives on collaboration, but can also...
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Technical Support Engineer
8 hours ago
Toronto, Canada iNTERFACEWARE Full timeReporting to the Vice President of Customer Solutions, the Technical Support Engineer will resolve client issues via email, phone, and video while proactively finding ways to prevent future issues through proactive support and monitoring. We’re looking for a creative problem-solver with a client-first mindset who thrives on collaboration, but can also...
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Technical Support Engineer
41 minutes ago
Toronto, Canada Interfaceware, Inc. Full timeReporting to the Vice President of Customer Solutions, the Technical Support Engineer will resolve client issues via email, phone, and video while proactively finding ways to prevent future issues through proactive support and monitoring. We’re looking for a creative problem-solver with a client-first mindset who thrives on collaboration, but can also...
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Technical Support Analyst
3 days ago
Toronto, Canada Global Technical Talent Full timeOverview The Technical Support Analyst – Application Support provides hands-on support for multiple enterprise applications, focusing on incident management, access provisioning, and reporting. This role operates in a fast-paced, SLA-driven environment and requires strong technical aptitude, attention to detail, and excellent communication skills. Job...
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Technical Support Analyst
1 week ago
Toronto, Canada Global Technical Talent Full timeOverviewThe Technical Support Analyst – Application Support provides hands-on support for multiple enterprise applications, focusing on incident management, access provisioning, and reporting. This role operates in a fast-paced, SLA-driven environment and requires strong technical aptitude, attention to detail, and excellent communication skills. Job...
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Technical Support Analyst
1 week ago
Toronto, Canada Global Technical Talent Full timeOverviewThe Technical Support Analyst – Application Support provides hands-on support for multiple enterprise applications, focusing on incident management, access provisioning, and reporting. This role operates in a fast-paced, SLA-driven environment and requires strong technical aptitude, attention to detail, and excellent communication skills. Job...
