Manager, Total Loss

3 weeks ago

Canada Allstate Canada Full time

Manager, Total Loss Join to apply for the Manager, Total Loss role at Allstate Canada . At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for seat belts and airbags to being an industry leader in pricing sophistication, telematics, and device and identity protection. Job Description The Associate Manager is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors. The role achieves ambitious performance levels and expert execution of required claim processes. Key responsibilities include supporting operational initiatives that meet Claim, Discipline, and Company business objectives, developing strategies for employee performance, monitoring staffing levels, providing coaching and mentoring, participating in performance reviews, managing customer conflicts, and establishing unit goals. The manager also delivers compassionate service that is fast, fair, and easy to ensure customer retention. Who is Allstate Allstate Insurance Company of Canada is a leading home and auto insurer focused on prevention and protection products and services for all stages of life. The company has been named a Best Employer in Canada for nine consecutive years and prioritizes inclusive culture and community partnership. Since 1953, Allstate has provided reassurance through its “You’re in Good Hands®” promise. Benefits Of Joining Allstate Complete Group Benefits Program customizable to your needs Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to $400 back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Working within the community and giving back Role Designation: Home Based Key Responsibilities Frequently participates in special projects as a subject matter expert Manages and oversees performance of vendors Oversees response to highly complex arbitration contentions Oversees negotiation of highly complex claim settlements Oversees resolution of highly complex customer conflicts or issues Analyzes unit reports and supports the achievement of business unit objectives Defines, analyzes, and tracks department, section, and/or unit measures Reviews employee work quality and interactions with customers through conducting ride‑alongs or sit‑alongs and file reviews Education 4 year Bachelors Degree (Preferred) Experience 5 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in Lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Joining our team isn’t just a job — it’s an opportunity to challenge the status quo and impact the greater good. You’ll do all this in a flexible environment that embraces connection and belonging, supported by our inclusivity and diversity awards that empower everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together.® #J-18808-Ljbffr

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