Capacity Manager

Apply for the Capacity Manager role at DNV . About DNV We are the independent expert in assurance and risk management. Driven by our purpose—to safeguard life, property, and the environment—we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. About the Role DNV Business Assurance is seeking a Capacity Manager. The Capacity Manager ensures that the Certification Body has adequate auditor resources, technical competencies, and operational capacity to deliver certification services effectively and in compliance with accreditation requirements. This remote-based role in Canada involves strategic planning, resource allocation, and performance monitoring to maintain service quality and meet client expectations. What You’ll Do Capacity Planning & Resource Management Develop and maintain a robust capacity plan for auditor resources across all certification schemes (MSC, ICT, Food & Beverage, Aerospace and Automotive). Forecast workload based on historical trends, client demand, and strategic initiatives. Coordinate recruitment, onboarding, and qualification approvals for auditors and subcontractors. Optimize utilization of Auditors in Training (AIT), full‑time employees and subcontract auditors to meet delivery targets. Competence & Compliance Oversight Ensure auditors meet competence requirements as per ISO/IEC 17021 and scheme‑specific standards. Support accreditation body audits and maintain compliance with regulatory requirements. Collaborate with Staffing Specialist, Technical Managers, and Competency Coordinator to align training and approval processes. Performance Monitoring & Reporting Implement KPIs and scorecards to monitor auditor performance and capacity utilization. Provide systematic feedback to leadership on resource efficiency. Prepare regular capacity reports and present findings to senior management. Stakeholder Collaboration Work closely with Operations, Sales, and Technical Managers to align capacity planning with business objectives. Communicate certification requirements and resource strategies effectively to internal teams and external partners. What We Offer Generous paid time off (vacation, sick days, company holidays, personal days) Medical, Dental, and Vision benefit plans available to all employees Special programs – Employee Assistance Program and accident and critical illness options for you and your family Workplace strategies for mental health resources available to all employees Registered Retirement Savings Plan (RRSP) with company match Company‑provided life insurance, short‑term, and long‑term disability benefits Education Assistance Program Flexible work schedule with hybrid opportunities Consumer discounts and rewards through our BenefitsHub Advancement opportunities Benefits vary based on position, tenure, location, and employee election About You What is Required Bachelor’s Degree At least 5 years of experience in Resource Management or capacity planning within a Certification Body or similar environment. Familiarity with ISO standards and accreditation processes. Strong analytical and forecasting abilities. Ethical and impartial in decision‑making. Collaborative and adaptable to change. Detail‑oriented with strong problem‑solving skills. Excellent organizational and communication skills. Proficiency in capacity management tools and MS Office Suite. Strong written and verbal English communication skills. The employee would be required to communicate and collaborate with English‑speaking colleagues to accomplish development and execution of capacity plan. We conduct pre‑employment background screening. What Is Preferred Bachelor’s Degree in Business, Quality Management Experience with certification bodies and auditor competence frameworks. Immigration‑related benefits, for example visa sponsorship, are not available for this position. EEO Statement DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Compensation The range of starting pay for this role is $100,000 - $110,000 CAD. DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. #J-18808-Ljbffr