Capacity Manager

Overview We are an independent expert in assurance and risk management. Driven by our purpose, we safeguard life, property and the environment by empowering our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. About us As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks and inspire and invent solutions to tackle global transformations. About Business Assurance We help companies ensure compliance, build high‑performing management systems and meet competence needs across a wide range of industries. Working with us allows you to be involved in technically challenging and innovative projects worldwide, demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities and allows you to engage in projects that develop next‑generation solutions and manage their risk picture through our management system certification and training portfolios. About the role DNV Business Assurance is seeking a Capacity Manager . The Capacity Manager ensures that the Certification Body has adequate auditor resources, technical competencies, and operational capacity to deliver certification services effectively and in compliance with accreditation requirements. This role involves strategic planning, resource allocation and performance monitoring to maintain service quality and meet client expectations. This role is remote based in Canada. What You’ll Do 1. Capacity Planning & Resource Management Develop and maintain a robust capacity plan for auditor resources across all certification schemes (MSC, ICT, Food & Beverage, Aerospace and Automotive). Forecast workload based on historical trends, client demand and strategic initiatives. Coordinate recruitment, onboarding and qualification approvals for auditors and subcontractors. Optimize utilisation of Auditors in Training (AIT), full‑time employees and subcontract auditors to meet delivery targets. 2. Competence & Compliance Oversight Ensure auditors meet competence requirements as per ISO/IEC 17021 and scheme‑specific standards. Support accreditation body audits and maintain compliance with regulatory requirements. Collaborate with Staffing Specialist, Technical Managers and Competency Coordinator to align training and approval processes. 3. Performance Monitoring & Reporting Implement KPIs and scorecards to monitor auditor performance and capacity utilisation. Provide systematic feedback to leadership on resource efficiency. Prepare regular capacity reports and present findings to senior management. 4. Stakeholder Collaboration Work closely with Operations, Sales and Technical Managers to align capacity planning with business objectives. Communicate certification requirements and resource strategies effectively to internal teams and external partners. What we offer Generous paid time off (vacation, sick days, company holidays, personal days) Medical, Dental and Vision benefit plans available to all employees Special programs – Employee Assistance Program and accident and critical illness options for you and your family Workplace strategies for mental health resources available to all employees Registered Retirement Savings Plan (RRSP) with company match Company‑provided life insurance, short‑term and long‑term disability benefits Education Assistance Program Flexible work schedule with hybrid opportunities Consumer discounts and rewards through our BenefitsHub Advancement opportunities Benefits vary based on position, tenure, location and employee election DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit or business need, without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience and specific location. The range of starting pay for this role is $100,000 – $110,000 CAD. About you What is Required Bachelor's Degree At least five (5) years of experience in resource management or capacity planning within a certification body or similar environment. Familiarity with ISO standards and accreditation processes. Strong analytical and forecasting abilities. Ethical and impartial in decision‑making. Collaborative and adaptable to change. Detail‑oriented with strong problem‑solving skills. Excellent organisational and communication skills. Proficiency in capacity management tools and MS Office Suite. Strong written and verbal English communication skills (the employee would be required to communicate and collaborate with English‑speaking colleagues to accomplish development and execution of capacity plan). We conduct pre‑employment background screening. What is Preferred Bachelor's Degree in Business, Quality Management. Experience with certification bodies and auditor competence frameworks. *Immigration‑related benefits, for example visa sponsorship, are not available for this position.* #J-18808-Ljbffr