Manufacturing and Quality Assurance Manager

22 hours ago


North York, Canada Jagger Full time

Our client, a rapidly growing custom furniture manufacturer based in Toronto, with offices in Asia is looking for a Manufacturing and Quality Assurance Manager to join the team


You will ensure that all furniture meets the highest standards of craftsmanship and quality, while also managing post-sale services and providing hands-on support to both our design and manufacturing teams. This role requires someone with deep expertise in furniture construction, excellent attention to detail, and the ability to thrive in a fast-paced, client-focused environment.


Key Responsibilities:

  • Production Review: Inspect and review all production and factory floor photos of seating and case good items, cross-referencing them against shop drawings, finishes, and construction standards to ensure adherence to quality benchmarks.
  • Post-Sale Service Management: Serve as the primary point of contact for post-sale services. This involves: Heavy client-facing coordination and correspondence. Overseeing execution and troubleshooting with our China office.
  • Design Support: Work closely with our Design Department to develop complex shop drawings, particularly for intricate case good components. Provide expert insights into carpentry, finishes, and furniture construction.
  • Field Support: Travel across the US and Canada to assist with installations, post-service support, and other on-site needs.


Qualifications:

  • A minimum of 5 years of hands-on experience working in furniture or carpentry, with deep knowledge of:
  • Furniture construction techniques.
  • Case goods and upholstery manufacturing processes.
  • Materials, finishes, and quality standards.
  • Exceptional organizational and communication skills, with the ability to manage multiple tasks and coordinate across departments and time zones.
  • Experience with shop drawings and the ability to interpret complex technical designs.
  • Willingness to travel frequently across North America to provide on-site support.



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