Quality Assurance Manager

3 weeks ago

North York, Canada QMC Metering Solutions Full time

Are you looking for growth in your career? Are you looking for a company that strives to be innovative and sustainable with a solid growth plan?

If you are passionate, customer centric, solution oriented and love working within a team environment, QMC Submetering Solutions might be the place for you

QMC Submetering Solutions, is one of the largest privately owned, leading utility sub-metering systems supplier and integrator in Canada. We believe in a more intelligent, user-friendly way to integrate submetering solutions into today’s building projects. Every day we go above and beyond to deliver innovative solutions to help our clients make important decisions that directly impact the community and the environment. This forward-thinking approach has positioned us as the leader in the submetering industry.

**Quality Assurance Manager**

Reporting to the Chief Operations Officer QMC is looking for an experienced Quality Assurance Manager to lead the Quality Assurance on a National level to ensure all quality assurance/quality control activities are in compliance with the company Quality System.

**Responsibilities**:

- Implement and monitor Quality Assurance and Quality Control practices to ensure certification standards are maintained.
- Customer focused investigations on failed product or implementation practices will be conducted.
- Provide effective supervision for the QA Coordinators.
- Provide staff with QA guidance and training.
- Ensure Proficiency and internal performance audits are organized.
- Lead and ensure audits are completed as scheduled and findings provided to the Managers.
- Provide information about the QA program to clients and regulatory agencies for evaluation as required.
- Establish and maintain a thorough understanding of all relevant guidelines and requirements for Measurement Canada.
- Ensure that the staff are kept up to date on all changes related to the above programs and ensure changes are incorporated.
- Act as an ambassador for QMC Quality Assurance department with both internal and external clients.
- Provide client presentations on quality when required.
- Support and promote QMC Improvement programs.

**Skills and Experience required**:

- Direct work experience with Measurement Canada’s QA systems, regulations, guidelines, and associated standards will be considered an asset.
- Customer facing experience is expected
- Ability to produce detailed and organized reports on various topics is essential.
- Direct knowledge of Measurement Canada’s QA methodologies.
- Must possess excellent communication skills for liaising and communicating with vendors, customers, and internal departments.
- Highly motivated and self-directed.
- Capable of multi-tasking, and able to work with mínimal supervision.
- Extremely detail-oriented and analytical thinker.
- Able to interface directly with cross-functional teams.
- Able to create and review technical documentation, including project plans, test procedures, and design documents.
- Able to develop, review, and maintain metrics and quality audits.
- Strong problem identification and problem resolution skills.
- High level of proficiency with Microsoft Office productivity suite.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Able to build and maintain lasting relationships with other departments, key business partners, and government agencies.
- Strong work ethic and positive team attitude.
- Strong attention to detail
- Excellent verbal and written communication skills, must be fluent in English
- Competent in a Windows Office environment (Excel, Word, Outlook)
- Experience with CRM software and data entry an asset
- Strong work ethic and positive team attitude

**Personal characteristics and attitudes**:
Our QA Manager should demonstrate competence in:

- Behave ethically: Understand ethical behavior and business practices and ensure own behaviour consistent with the values of the organization.
- Build relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
- Communicate effectively: Speak, listen and write in a clear, thorough and timely manner.
- Focus on Customer needs: Anticipate, understand, and respond to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters.
- Foster teamwork: Work co-operatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Lead: Positively influence others to achieve results that are in the best interest of the organization.
- Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or r

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