Director of Information Technology New Waterloo, Ontario, Canada

Carta connects founders, investors, and limited partners through world‑class software, purpose‑built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence. Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure. Together, Carta is creating the end‑to‑end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that – it’s a new category of software to make private markets look more like public markets – a connected ERP for private capital. At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As Director of Information Technology , you’ll own the implementation, reliability, and continuous improvement of all enterprise technology services. You’ll drive automation, productivity, and operational excellence while ensuring our employees have secure, seamless access to the tools they need to serve customers. Here are some of the problems you’ll help us solve: Execute a multi‑year IT roadmap that aligns with business objectives, balances risk, and supports rapid growth. Lead the implementation and lifecycle management of our global network, SaaS applications, collaboration platforms, and end‑user devices. Lead a customer‑centric service desk model that delivers measurable improvements in response time, resolution quality, and employee satisfaction. Create and refine ITIL‑based processes for incident, change, and asset management to reduce downtime and technical debt. Partner with Information Security to embed Zero Trust principles, device management, and least‑privilege access into every layer of our tech stack. Drive enterprise‑wide projects such as ERP integrations, office build‑outs, and M&A technology migrations, ensuring on‑time and on‑budget delivery. Develop metrics and dashboards that provide real‑time visibility into system health, capacity, and spend, enabling data‑driven decision‑making. Champion a cloud‑first, automation‑first mindset, leveraging emerging technologies, APIs, infrastructure as code, and low‑code tooling to eliminate manual work and speed delivery. Evangelize best practices, run internal training, and foster a culture where technology is an enabler. The Team You’ll Work With You’ll be part of a customer‑focused team that believes in progress over perfection and where security mindset and culture are key. Our team is rethinking how IT operations can be accomplished in innovative ways. We focus on solving business problems and we value curiosity, pragmatism, and empathy for the employee experience. About You You are an operational leader who pairs deep technical expertise with an obsession for customer service, and you see complexity as an opportunity to simplify and scale. You will work closely with Security, Legal, Compliance, Engineering, and all employees to enable them in their roles. If you thrive on building modern, automated IT organizations that empower people to do their best work, we’d love to talk We are looking for candidates who have: Proven ownership of global IT infrastructure and services, including networking, identity, collaboration, and endpoint management. Strong command of ITIL or similar frameworks and experience operationalizing incident, change, and problem management at scale. Demonstrated success implementing cloud‑first strategies. A track record of partnering with Security to enforce Zero Trust, MFA, and endpoint compliance without sacrificing user productivity. Demonstrated ability to lead technical teams, scale processes, and influence and implement change across complex technical environments. Excellent communication skills with an ability to translate technical concepts into business value for executives and non‑technical stakeholders. A growth mindset that embraces continuous learning, experimentation, and iterative improvement. 10+ years of progressive experience in corporate IT, with 5+ years leading distributed teams in high‑growth SaaS environments. Disclosures: We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. Please note that all official communications from us will come from an @carta.com or @carta‑external.com domain. Report any contact from unapproved domains to #J-18808-Ljbffr