Bilingual Government Program Representative
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Use English and French to support government program inquiries at OXARO in Ottawa, working on-site through phone, chat, and email.
As a Bilingual Customer Service Representative, you will explain programs, assist with forms, and guide individuals through processes. The position requires clear communication, Microsoft Office and Excel experience, and professional support. You will use OXARO training materials while following established procedures and policies.
Key Responsibilities:
- Respond to government program inquiries by phone, chat, and email
- Provide clear, accurate program information to individuals
- Assist with forms and compile contract-dependent information
- Explain program and contract details using supplied materials
- Complete basic data entry for specific contracts
Requirements:
- One to two years of customer service experience
- Call center experience considered a significant asset
- Microsoft Office Suite experience, especially Excel
- English and French verbal and written communication skills
- High school diploma and Reliability clearance eligibility
Support Ottawa communities through bilingual customer service, accurate program guidance, and professional communication across multiple channels.
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