Financial Services Manager

3 weeks ago


Etobicoke, Canada Collabera Full time

Day To Day Responsibilities:


  • Handle escalations
  • Need a call center background- talking to clients, de-escalating problems
  • Any tech issues, jump on a reach out to right person
  • Lead team- first poc if something isn't working, look into it
  • Following up on Financial Service Rep's- falling behind on anything
  • Call delegations- listening into calls making sure right processes are followed
  • Training new hires


Must Haves:


  • P.C. Literate (MS Office - Advanced on all components), Pivots and formulas
  • Demonstrated ability to co-ordinate work initiatives with attention to detail and solution-orientated
  • Proven ability to work well under pressure and work independently or as part of a team
  • Supervisory or leadership experience in Call Centre environment
  • Coaching/mentoring experience
  • Fluent in English and French



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