Financial Services Manager

2 days ago


Etobicoke, Canada Collabera Full time

Day To Day Responsibilities:Handle escalationsNeed a call center background- talking to clients, de-escalating problemsAny tech issues, jump on a reach out to right personLead team- first poc if something isn't working, look into itFollowing up on Financial Service Rep's- falling behind on anythingCall delegations- listening into calls making sure right processes are followedTraining new hires Must Haves:P.C. Literate (MS Office - Advanced on all components), Pivots and formulasDemonstrated ability to co-ordinate work initiatives with attention to detail and solution-orientatedProven ability to work well under pressure and work independently or as part of a teamSupervisory or leadership experience in Call Centre environmentCoaching/mentoring experienceFluent in English and French



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