Langauge Centre Director
4 weeks ago
About Berlitz
The first and last word in language training for more than a century, the name Berlitz® has become synonymous with excellence in learning. In fact, millions of alumni from all walks of life have experienced new cultures more fully, thanks to Berlitz.
For over 40 years, Berlitz Canada has been providing the highest quality language training to the Canadian market. At Berlitz we are committed to fully understanding the language goals our learners wish to achieve and strive to cultivate long-term relationships with each of them. Currently, we are recruiting a Language Centre Director for our Vancouver Language Centre.
SUMMARY OF POSITION
The Language Centre Director (LCD) is responsible for sales and managing the ongoing activities of the Language Centre within company policies and procedures, ensuring quality language instruction,
hiring/developing staff and ensuring profitability and plan achievement for financial and non-financial Language Centre goals. The LCD cultivates and acquires new customers. Assures maximum satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating long-staying, loyal customers. Supervises and develops the Language Centre staff and is responsible for meeting all performance objectives of the Language Centre.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Customer Acquisition Activities
- Conducts sales activities from initial inquiry through enrollment
- Initiates and directs local marketing activities and promotional events
- Fosters an awareness of Berlitz within the community
- Customer Retention Activities
- Maintains positive customer relations and ensures maximum customer satisfaction from enrollment to renewal
- Ensures the implementation of the Berlitz Learning Cycle
- Maximizes course completion and customer re-enrollment
- Leadership Motivates Language Centre team to develop and maintain a customer focused attitude
- Promotes open communication within the Language Centre
- Ability to motivate and work effectively with all employees to ensure superior customer service and core understanding of Berlitz programs, and policies
- Encourages and supports staff development through training, coaching and feedback to enhance performance
- Ensures that the Language Centre environment and appearance create a positive impression Participates in staff selection process
- Ultimately responsible for all Learning staff and operations
- Contributes to the achievement of district/corporate initiatives and objectives
- Performance and Financial Objectives
- Accountable for achieving Language Centre performance objectives and profitability
- Analyzes performance indicators and implements appropriate action plans to enhance results Manages controllable expenses
- Participates in the development of performance and financial plans
- Responsible for the integrity of operational data and reports
- Responsible for adhering to corporate policies and procedures
JOB QUALIFICATIONS
Education: University degree or equivalent experience required
Experience:
- Minimum 2-3 years management experience
- Sales experience in dealing with consumer inquiries
- Excellent communication, interpersonal, organizational and time management skills
- Computer savvy and proficient with Microsoft application
- Ability to work flexible/extended hours, including day, evening and weekend when required
- University degree or college diploma.
- Specialization in Business/Management considered an asset
- Knowledge of a second language considered a plus
Job Type: Full-time
Pay: $45,000.00 per year plus commissions negotiable depending on experience.
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