Client Director

3 days ago

Canada OpenText Full time

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Client Director

Virtual, CA

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital  transformation.

YOUR IMPACT

As a Subject Matter Expert with OpenText Professional Services means spearheading transformative initiatives within Enterprise Information Management. As a Client Director, you will drive professional services sales and revenue growth while ensuring exceptional customer success across assigned accounts. Your influence will extend across sales, business development, and customer success, positioning you as a pivotal player in shaping organizational strategy and client outcomes.

WHAT THE ROLE OFFERS

  • Lead strategic engagements with key clients to understand their technology landscape, growth plans, and competitive positioning.
  • Serve as the primary liaison for OpenText Professional Services (OTPS), expanding our footprint within assigned accounts through proactive relationship management.
  • Develop and execute comprehensive account plans that address client priorities and pain points, orchestrating cross-functional teams for successful project delivery.
  • Achieve Services booking targets by driving opportunities from inception to closure, adhering to sales strategy and governance processes.
  • Collaborate closely with internal teams including Sales, Pre-Sales, and Consulting Delivery to ensure seamless handover and execution of client commitments.
  • Shape and negotiate deals that align with client needs and compliance standards, leveraging the complete Services portfolio.
  • Advance, close, and execute sales opportunities by strategically aligning with the sales roadmap and agreed close plans, ensuring comprehensive sales of the Services portfolio tailored to meet customer needs.
  • Maintain accurate pipeline and customer data in internal systems to support forecasting and decision-making processes.

WHAT YOU NEED TO SUCCEED

  • 10+ years of direct sales experience in Enterprise Information Management (EIM) software or services, with a proven track record of driving large, complex sales cycles.
  • Demonstrated success in managing commercial aspects of client engagements, from opportunity identification to contract execution.
  • Expertise in value and solution selling methodologies, coupled with advanced negotiation skills and a strategic mindset.
  • Strong understanding of Canadian commercial accounts or public sector dynamics, with deep industry/domain knowledge.
  • University degree or equivalent experience in Information Management or IT-related field.
  • High-level sales training and certifications preferred.
  • Proficiency in English/French is preferred to support professional services and client groups that are located in Canada 

ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, excellence is standard, and achievements are celebrated. Join us in driving impactful solutions and shaping the future of Enterprise Information Management.

VOTRE IMPACT

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at .  Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OPENTEXT -THE INFORMATION COMPANY 
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

CREATE THE FUTURE 
We create economic growth that is inclusive and sustainable. 

BE DESERVING OF TRUST 
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

WE, NOT I 
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

RAISE THE BAR 
We set high standards and exceptions, to learn, to be better. 

OWN THE OUTCOME 
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

“We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets. ” - Mark Barrenechea, CEO & CTO

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