Technical Account Manager
3 weeks ago
About Verifast Verifast is an all‑in‑one identity verification platform trusted by property managers, lenders, brokers, and underwriters across the US and Canada. With hundreds of workflows and human‑powered customer support, Verifast improves application efficiency by 90% while reducing false positives and negatives. Transparency across the platform differentiates Verifast from its competitors and has resulted in an industry‑leading reputation for trust. Technical Account Manager We’re looking for a Technical Account Manager who can speak developer and speak customer—someone who has hands‑on experience building or integrating software and now enjoys working directly with people to solve problems and drive outcomes. Our customers use Verifast’s verification solutions inside their own workflows and systems. When issues arise or behavior changes, you own the fix. And when things are working well, you help customers expand usage and continue seeing more value. This role blends technical troubleshooting, account management, and solution ownership. If you’ve ever debugged a workflow and then explained the fix to a business user—this role is for you. What You’ll Do Own Verifast Solutions for Assigned Customers: ensure their verification workflows are properly integrated, configured, and performing well. Monitor verification results and take action before customers feel an impact. Recommend optimizations that improve speed, accuracy, and operational outcomes. Investigate data mapping, workflow logic, and expected vs. actual outcomes. Identify whether root causes are setup issues, workflow gaps, or product bugs. Drive resolution—coordinating directly with Product or Engineering when needed. Communicate fixes clearly to both technical and non‑technical stakeholders. Maintain strong relationships with operations and tech teams. Manage renewals and protect account health. Expand usage into new properties, regions, and capabilities. Document recurring needs and share insights with Product and Engineering. Support launches of improvements and educate customers on new capabilities. What You Bring Experience building, integrating, or supporting software (e.g., junior developer, QA, technical support engineer, solutions engineer). Ability to dive deep into data logic to understand why. Clear communication that adapts to both business and technical audiences. Ownership mindset—when something breaks, you make sure it gets fixed. Comfortable balancing customer priorities with fast‑moving internal teams. Bonus Experience in account management, fraud prevention, or API‑driven tools. Pay Range 80,000 – 90,000 USD per year (Remote, United States) 112,000 – 125,000 CAD per year (Remote, Canada) Seniority Level Entry level Employment type Full‑time Job function Sales and Business Development #J-18808-Ljbffr
-
Technical Account Manager
3 weeks ago
, , Canada eSentire Full timePosition Overview We are seeking a highly skilled and proactive Technical Account Manager (TAM) to join our Strategic Account Management (SAM) team in the Managed Detection and Response (MDR) Cybersecurity industry. The TAM will serve as the primary technical advisor for strategic accounts, ensuring the successful deployment, integration, and optimization of...
-
Technical Account Manager
2 weeks ago
, , Canada DigitalEd Full timeGet AI-powered advice on this job and more exclusive features. Customer Enablement & Implementation | Deep Product Expertise | Technical Support & Solutioning *DigitalEd is a fully remote global organization, headquartered in Waterloo, Ontario, Canada, with employees working remotely throughout the UK, USA, Australia, the Philippines, and Brazil. This...
-
Technical Account Manager
2 weeks ago
, , Canada eSentire, Inc. Full timePosition Overview We are seeking a highly skilled and proactive Technical Account Manager (TAM) to join our Strategic Account Management (SAM) team in the Managed Detection and Response (MDR) Cybersecurity industry. The TAM will serve as the primary technical advisor for strategic accounts, ensuring the successful deployment, integration, and optimization of...
-
Technical Account Manager
9 hours ago
, , Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business‑disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. As the authority in...
-
Technical Account Manager
5 days ago
Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. As the...
-
Technical Account Manager
3 weeks ago
, , Canada DigitalEd Full timeEmployer Industry: EdTech (Educational Technology) Why consider this job opportunity Salary range of CAD $68,000 - $72,250 per year Access to full benefits and 3 weeks of vacation Fully remote position, allowing flexibility in work location Opportunity for career advancement within a growing SaaS company Collaborative and supportive work culture focused on...
-
Technical Account Manager
3 weeks ago
, , Canada Docebo Full timeOverview Artificial Intelligence. Actual Impact. At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a...
-
Technical Account Manager
2 weeks ago
, , Canada Fortinet, Inc. Full timeAs a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities Collection,...
-
Technical Account Manager
1 week ago
, , Canada Mackinnon Bruce International Full timeGlobal Specialist in Health Ingredients, APIs, and Nutraceuticals | MBI Mackinnon Bruce International are partnered with a global supplier of specialty chemicals & nutritional ingredients, servicing a variety of industries and markets. We are seeking a Technical Account Manager for their Food division. Role This is a commercially focused position responsible...
-
Technical Account Manager
4 weeks ago
, , Canada Genesys Full timeOverview Join to apply for the Technical Account Manager role at Genesys . Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering...
