Technical Account Manager
3 weeks ago
As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and analysis of packet trace information Recommend actions based on analysis Customer education (gaps in networking, product knowledge etc Installation and configuration assistance Reproduction of customer environments on lab equipment Follow up technical cases and manage the right expectation until the closure of the cases Conduct weekly status conference calls with customers to report status of open issues and projects. Conduct quarterly site visits for your managed accounts. Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) Develop best practice deployment and troubleshooting methodology documentation. Analysis of support request, completion of requests for information and documentation Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required Minimum of five years relevant professional experience preferably in the network industry Strong network security and routing experiences Scripting and Windows server app experience Exceptional customer service orientation and strong communications skills Proficient with MS Word, PowerPoint, and Excel Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications Willing to travel Educational Requirements Bachelors degree and/or relevant experience #J-18808-Ljbffr
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Technical Account Manager
3 weeks ago
, , Canada eSentire Full timePosition Overview We are seeking a highly skilled and proactive Technical Account Manager (TAM) to join our Strategic Account Management (SAM) team in the Managed Detection and Response (MDR) Cybersecurity industry. The TAM will serve as the primary technical advisor for strategic accounts, ensuring the successful deployment, integration, and optimization of...
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Technical Account Manager
2 days ago
Canada DigitalEd Full timeTechnical Account ManagerCustomer Enablement & Implementation | Deep Product Expertise |Technical Support & Solutioning*DigitalEd is a fully remote global organization, headquartered in Waterloo, Ontario, Canada, with employees working remotely throughout the UK, USA, Australia, the Philippines, and Brazil. This position is open to candidates residing...
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Technical Account Manager
3 weeks ago
, , Canada DigitalEd Full timeGet AI-powered advice on this job and more exclusive features. Customer Enablement & Implementation | Deep Product Expertise | Technical Support & Solutioning *DigitalEd is a fully remote global organization, headquartered in Waterloo, Ontario, Canada, with employees working remotely throughout the UK, USA, Australia, the Philippines, and Brazil. This...
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Technical Account Manager
3 weeks ago
, , Canada eSentire, Inc. Full timePosition Overview We are seeking a highly skilled and proactive Technical Account Manager (TAM) to join our Strategic Account Management (SAM) team in the Managed Detection and Response (MDR) Cybersecurity industry. The TAM will serve as the primary technical advisor for strategic accounts, ensuring the successful deployment, integration, and optimization of...
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Technical Account Manager
2 days ago
, , Canada Intelex Technologies ULC Full timePosition Overview The Technical Account Manager (TAM) is responsible for managing a portfolio of high-value customers, acting as their primary technical point of contact to ensure ongoing account health, successful product adoption, and satisfaction. The TAM will proactively facilitate technical escalations, coordinate cross‑functional teams to address...
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Technical Account Manager
5 days ago
, , Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business‑disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. As the authority in...
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Technical Account Manager
3 weeks ago
, , Canada Verifast Full timeAbout Verifast Verifast is an all‑in‑one identity verification platform trusted by property managers, lenders, brokers, and underwriters across the US and Canada. With hundreds of workflows and human‑powered customer support, Verifast improves application efficiency by 90% while reducing false positives and negatives. Transparency across the platform...
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Technical Account Manager
1 week ago
Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. As the...
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Technical Account Manager
4 weeks ago
, , Canada DigitalEd Full timeEmployer Industry: EdTech (Educational Technology) Why consider this job opportunity Salary range of CAD $68,000 - $72,250 per year Access to full benefits and 3 weeks of vacation Fully remote position, allowing flexibility in work location Opportunity for career advancement within a growing SaaS company Collaborative and supportive work culture focused on...
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Technical Account Manager
3 weeks ago
, , Canada Docebo Full timeOverview Artificial Intelligence. Actual Impact. At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a...
