Technical Account Manager
1 hour ago
As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and analysis of packet trace information Recommend actions based on analysis Customer education (gaps in networking, product knowledge etc Installation and configuration assistance Reproduction of customer environments on lab equipment Follow up technical cases and manage the right expectation until the closure of the cases Conduct weekly status conference calls with customers to report status of open issues and projects. Conduct quarterly site visits for your managed accounts. Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) Develop best practice deployment and troubleshooting methodology documentation. Analysis of support request, completion of requests for information and documentation Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required Minimum of five years relevant professional experience preferably in the network industry Strong network security and routing experiences Scripting and Windows server app experience Exceptional customer service orientation and strong communications skills Proficient with MS Word, PowerPoint, and Excel Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications Willing to travel Educational Requirements Bachelors degree and/or relevant experience #J-18808-Ljbffr
-
Technical Account Manager
19 hours ago
, , Canada DigitalEd Full timeGet AI-powered advice on this job and more exclusive features. Customer Enablement & Implementation | Deep Product Expertise | Technical Support & Solutioning *DigitalEd is a fully remote global organization, headquartered in Waterloo, Ontario, Canada, with employees working remotely throughout the UK, USA, Australia, the Philippines, and Brazil. This...
-
Technical Account Manager
4 weeks ago
, , Canada Intelex Technologies ULC Full timePosition Overview The Technical Account Manager (TAM) is responsible for managing a portfolio of high-value customers, acting as their primary technical point of contact to ensure ongoing account health, successful product adoption, and satisfaction. The TAM will proactively facilitate technical escalations, coordinate cross‑functional teams to address...
-
Technical Account Manager
18 hours ago
, , Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business‑disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. As the authority in...
-
Technical Account Manager
2 weeks ago
Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. As the...
-
Technical Account Manager
1 hour ago
, , Canada 1Password Full timeJoin to apply for the Technical Account Manager role at 1Password 1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password: At 1Password,...
-
Technical Account Manager
2 hours ago
, , Canada Improvado Full timeImprovado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing...
-
Technical Account Manager
18 hours ago
, , Canada Mackinnon Bruce International Full timeGlobal Specialist in Health Ingredients, APIs, and Nutraceuticals | MBI Mackinnon Bruce International are partnered with a global supplier of specialty chemicals & nutritional ingredients, servicing a variety of industries and markets. We are seeking a Technical Account Manager for their Food division. Role This is a commercially focused position responsible...
-
Technical Account Manager
4 weeks ago
, NS, Canada Varonis Full timeJob Title Technical Account Manager Summary Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on‑going value and support to Varonis...
-
Technical Account Manager
2 hours ago
, , Canada 1Password Full time1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle, Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future....
-
Technical Account Manager
18 hours ago
, , Canada F5 Full timeJoin to apply for the Technical Account Manager role at F5 Join to apply for the Technical Account Manager role at F5 At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about...
