Knowledge and Data Specialist
7 days ago
The Opportunity BorderPass is seeking a Knowledge and Data Specialist dedicated to delivering exceptional customer and product support. You’ll play a key role in ensuring a seamless, high-quality experience for both individual users and enterprise customers, while building scalable systems to support our continued growth. This role is ideal for a customer and product‑centric person who thrives in fast‑paced environments, balances strategic thinking with hands‑on execution, and is passionate about building world‑class support operations. Key Responsibilities Provide day‑to‑day customer support with a focus on efficiency, responsiveness, and service quality Maintain scalable support infrastructure, including chatbots, knowledge bases, and automation flows Identify platform issues, ticket bugs, and suggest platform improvements to enhance user experiences Ensure exceptional customer service across both individual and enterprise clients, while maintaining efficiency Monitor KPIs and performance metrics, aligning support outcomes with company‑wide goals Collaborate closely with Product, Engineering, Sales, and Marketing teams to create feedback loops, resolve escalations, and enhance the user experience Manage and optimize support tooling, particularly Intercom, to streamline workflows and improve customer interactions Analyze support data to identify trends, inform process improvements, and drive operational excellence Who You Are 3+ years of experience in customer support or user operations Experience using software and product tools to optimize customer support and workflows The ability to learn quickly and have good judgement Experience supporting enterprise and mid‑market customers with a focus on tailored, high‑touch service Proficiency with support platforms and automation tools (e.g., Intercom, Zendesk, chatbot tech) Excellent communication and collaboration skills across cross‑functional teams A data‑driven mindset with strong analytical and decision‑making abilities Passion for customer experience and a constant drive to improve systems and outcomes Details Salary: Participation in company equity program Employment Type: Full-Time Vacation: Weeks of vacation Location: Toronto—Hybrid About BorderPass: BorderPass is a rapidly growing tech company building the world’s largest global mobility platform. Increasing trust and transparency in the immigration and mobility space, our innovations empower newcomers, schools, and employers with accessible, easy‑to‑use, and responsible solutions. #J-18808-Ljbffr
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Knowledge and Data Specialist
1 week ago
Toronto, Canada BorderPass Full timeJoin to apply for the Knowledge and Data Specialist role at BorderPass Key Responsibilities Provide day-to-day customer support with a focus on efficiency, responsiveness, and service quality Maintain scalable support infrastructure, including chatbots, knowledge bases, and automation flows Identify platform issues, ticket bugs, and suggest platform...
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Knowledge and Data Specialist
1 week ago
Toronto, Canada BorderPass Full timeJoin to apply for the Knowledge and Data Specialist role at BorderPass Key Responsibilities Provide day-to-day customer support with a focus on efficiency, responsiveness, and service quality Maintain scalable support infrastructure, including chatbots, knowledge bases, and automation flows Identify platform issues, ticket bugs, and suggest platform...
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Knowledge and Data Specialist
5 days ago
Toronto, Canada BorderPass Full timeThe Opportunity BorderPass is seeking a Knowledge and Data Specialist dedicated to delivering exceptional customer and product support. You’ll play a key role in ensuring a seamless, high-quality experience for both individual users and enterprise customers, while building scalable systems to support our continued growth. This role is ideal for a customer...
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Knowledge and Data Specialist
2 weeks ago
Toronto, Ontario, Canada BorderPass Full timeToronto—Hybrid/Full-TimeThe OpportunityBorderPass is seeking aKnowledge and Data Specialistdedicated to delivering exceptional customer and product support. You'll play a key role in ensuring a seamless, high-quality experience for both individual users and enterprise customers, while building scalable systems to support our continued growth.This role is...
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Data-Driven Customer Support
1 week ago
Toronto, Canada BorderPass Full timeA rapidly growing tech company in Toronto is looking for a Knowledge and Data Specialist to provide exceptional customer support and improve workflows. This role emphasizes efficient, responsive service and requires 3+ years of customer support experience. The ideal candidate will thrive in collaboration with cross-functional teams while managing support...
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Data-Driven Customer Support
1 week ago
Toronto, Canada BorderPass Full timeA rapidly growing tech company in Toronto is looking for a Knowledge and Data Specialist to provide exceptional customer support and improve workflows. This role emphasizes efficient, responsive service and requires 3+ years of customer support experience. The ideal candidate will thrive in collaboration with cross-functional teams while managing support...
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Knowledge Management Specialist
2 days ago
Toronto, Canada CDW Full timeAt CDW, we highly value the energy and commitment you bring to your job every day. Our Knowledge Management Specialist role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, Fortune 200 leader. The #1 name in Canada for IT solutions, we're driving meaningful technological change for companies in...
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Customer Experience
5 days ago
Toronto, Canada BorderPass Full timeA rapidly growing tech company in Toronto is seeking a Knowledge and Data Specialist to enhance customer and product support. This role involves delivering exceptional service, analyzing support data, and improving systems. The ideal candidate has over 3 years of customer support experience, is proficient with tools like Intercom and Zendesk, and thrives in...
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Customer Experience
5 days ago
Toronto, Canada BorderPass Full timeA rapidly growing tech company in Toronto is seeking a Knowledge and Data Specialist to enhance customer and product support. This role involves delivering exceptional service, analyzing support data, and improving systems. The ideal candidate has over 3 years of customer support experience, is proficient with tools like Intercom and Zendesk, and thrives in...
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Knowledge Specialist
2 weeks ago
Toronto, Canada Arup Full timeDedicated to sustainable development, Arup is a collective of advisors and experts working across 140 countries. Founded to be both humane and excellent, we collaborate with our clients and partners using imagination, technology and rigor to shape a better world. Arup is looking for a skilled M&C Knowledge Specialist to join our team in Canada. The role is...
