Knowledge and Data Specialist
4 weeks ago
The Opportunity BorderPass is seeking a Knowledge and Data Specialist dedicated to delivering exceptional customer and product support. You’ll play a key role in ensuring a seamless, high-quality experience for both individual users and enterprise customers, while building scalable systems to support our continued growth. This role is ideal for a customer and product‑centric person who thrives in fast‑paced environments, balances strategic thinking with hands‑on execution, and is passionate about building world‑class support operations. Key Responsibilities Provide day‑to‑day customer support with a focus on efficiency, responsiveness, and service quality Maintain scalable support infrastructure, including chatbots, knowledge bases, and automation flows Identify platform issues, ticket bugs, and suggest platform improvements to enhance user experiences Ensure exceptional customer service across both individual and enterprise clients, while maintaining efficiency Monitor KPIs and performance metrics, aligning support outcomes with company‑wide goals Collaborate closely with Product, Engineering, Sales, and Marketing teams to create feedback loops, resolve escalations, and enhance the user experience Manage and optimize support tooling, particularly Intercom, to streamline workflows and improve customer interactions Analyze support data to identify trends, inform process improvements, and drive operational excellence Who You Are 3+ years of experience in customer support or user operations Experience using software and product tools to optimize customer support and workflows The ability to learn quickly and have good judgement Experience supporting enterprise and mid‑market customers with a focus on tailored, high‑touch service Proficiency with support platforms and automation tools (e.g., Intercom, Zendesk, chatbot tech) Excellent communication and collaboration skills across cross‑functional teams A data‑driven mindset with strong analytical and decision‑making abilities Passion for customer experience and a constant drive to improve systems and outcomes Details Salary: Participation in company equity program Employment Type: Full-Time Vacation: Weeks of vacation Location: Toronto—Hybrid About BorderPass: BorderPass is a rapidly growing tech company building the world’s largest global mobility platform. Increasing trust and transparency in the immigration and mobility space, our innovations empower newcomers, schools, and employers with accessible, easy‑to‑use, and responsible solutions. #J-18808-Ljbffr
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Knowledge and Data Specialist
4 weeks ago
Toronto, Canada BorderPass Full timeThe Opportunity BorderPass is seeking a Knowledge and Data Specialist dedicated to delivering exceptional customer and product support. You’ll play a key role in ensuring a seamless, high-quality experience for both individual users and enterprise customers, while building scalable systems to support our continued growth. This role is ideal for a customer...
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Customer Experience
4 weeks ago
Toronto, Canada BorderPass Full timeA rapidly growing tech company in Toronto is seeking a Knowledge and Data Specialist to enhance customer and product support. This role involves delivering exceptional service, analyzing support data, and improving systems. The ideal candidate has over 3 years of customer support experience, is proficient with tools like Intercom and Zendesk, and thrives in...
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Customer Experience
4 weeks ago
Toronto, Canada BorderPass Full timeA rapidly growing tech company in Toronto is seeking a Knowledge and Data Specialist to enhance customer and product support. This role involves delivering exceptional service, analyzing support data, and improving systems. The ideal candidate has over 3 years of customer support experience, is proficient with tools like Intercom and Zendesk, and thrives in...
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Knowledge Management Specialist
2 weeks ago
Toronto, Canada CAAT Pension Plan Full time** PLEASE APPLY ON COMPANY WEBSITE** We're on a mission to secure a better financial future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts! **Why you will love being a CAATster**: **A Culture of Collaboration and Fun** We're a team that works, grows, and...
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Knowledge Translation Specialist
2 weeks ago
Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full timeJoin us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital, and a top 40 Canadian research hospital. Serving over 8,500 families annually in both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and...
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Data Entry Specialist
2 weeks ago
Toronto, Canada Robertson and Company Full timeOur client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Data Entry Specialist to join our client. Contract...
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Github Specialist
2 weeks ago
Toronto, Canada NTT DATA Full timeWe are currently seeking a GitHub Specialist (REMOTE) with expertise in GitHub, CI/CD and DevOps services to join our team! This is a fully remote position and can be based anywhere in Canada. **Job Responsibilities Include**: - ** GitHub Expertise**: - Manage and optimize GitHub repositories. - Resolve complex GitHub tickets efficiently. - ** Migration...
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Knowledge Strategist
3 days ago
Toronto, Ontario, Canada Instacart Remote Work Full timeWe're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We...
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Knowledge Strategist
2 days ago
Toronto, Ontario, Canada Instacart Remote Work Full timeWe're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We...
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Data Cleansing Specialist
2 weeks ago
Toronto, Canada Give and Go Foods Full timeGive & Go Prepared Foods Corp.is a proud member of the Mondelēz family. We are a leading, and growing, North American manufacturer of baked goods for over 30 years. If you're looking for a company that will provide you with opportunities for career growth and development, while working with an energetic and team with deeply ingrained values of respect,...
