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Customer Success Manager
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Why consider this job opportunity Opportunity for career advancement and growth within the organization Collaborative and inclusive company culture that values communication and trust Work with a leading platform recognized for its innovative event technology Chance to build relationships with customers and positively impact their event experiences Supportive environment that encourages ownership of ideas and personal development What to Expect (Job Responsibilities) Serve as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts Oversee renewal, upsell, and expansion efforts, facilitating contract negotiations and demonstrating product value Develop and implement customer-specific account plans to support targeted growth and forecast quarterly targets Onboard new customers and support their events on the platform, ensuring exceptional customer experiences Collaborate cross‑functional teams to advocate for customer needs and drive product improvements What is Required (Qualifications) 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization Proven experience managing the full renewal process, including negotiations and contracting for renewals and upsells Excellent written and verbal communication skills, with a focus on effective customer interactions Highly organized and detail‑oriented, capable of managing multiple priorities across a high‑volume client base Strong collaborative skills to build trust within the customer success team and across the organization How to Stand Out (Preferred Qualifications) Experience working with customers across various use cases in a fast‑paced environment A proactive interest in increasing customer satisfaction and deepening relationships Demonstrated ability to meet quarterly goals and team metrics consistently #EventTechnology #CustomerSuccess #CareerGrowth #InclusiveCulture #SaaSIndustry We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr
