Associate Customer Success Manager
4 weeks ago
Associate Customer Success Manager (SFP) Job #: Start date: ASAP Office Location: remote / Liberty Village, TOR Hybrid: preferred on site weekly if applicable Overview We are hiring an Associate Customer Success Manager to partner with and support our Client’s Enterprise Customer Success Managers as they grow their largest and most strategic retail partners. In this impactful role, you will explore creative solutions to retailer challenges using existing functionalities, manage retailer feature requests, maintain retailer information pages in internal hubs, monitor support ticket volumes, audit retailer whitelabel sites, and liaise with Product teams and other internal stakeholders to identify and bridge gaps in internal and external documentation. Responsibilities Provide tactical support to Enterprise Customer Success Managers in developing and leading growth and customer relationship strategies for strategic retail partners. Collaborate with Enterprise CSMs, Business Development, Data Science, and Product teams to formulate and implement best practices, playbooks, and growth strategies for whitelabel ecommerce. Serve as a subject matter expert on Our Client’s suite of enterprise products and services. Develop partner-facing collateral and perform demonstrations to promote enterprise offerings. Engage, educate, collaborate, and problem‑solve with internal and external partners at all organizational levels. Monitor retailer ticket queues to ensure SLAs are being met, and follow up internally where needed. Day-to-Day Find innovative solutions to retailer use cases. Manage and prioritize feature requests and internal task tickets. Maintain and regularly update retailer 360 pages and health scores. Monitor support ticket volumes and resolution times. Work with cross‑functional teams to identify documentation gaps. Build and maintain templates for retailer presentations. Audit retailer whitelabel sites and marketing channels. Assist with site testing and new feature training for retailers. Minimum Qualifications 2+ years in Customer Success, Account Management, Technical Account Management, or related fields. Technical acumen with the ability to effectively articulate product capabilities and offerings. Self‑starter with the ability to thrive in an ambiguous and rapidly changing business landscape. Excellent communication skills. Creative and proactive problem‑solving capabilities. Preferred Qualifications Prior experience in grocery, ecommerce, or operations. Experience working with complex and evolving technology products. EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . #J-18808-Ljbffr
-
Customer Success Associate
22 hours ago
Toronto, Canada HighlightTA Full time**Customer Success Associate** Baseline offers a market-leading SaaS product in the private lending industry, an industry projected to nearly double to $2.8 trillion by 2028. We’re redefining what it means to lead in an underserved market with a team that operates like championship tennis players: high-energy, high-performing, and laser-focused on...
-
Associate Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Apex Systems Full timeJob#: Job Description:Associate Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experiencein 2+ years experience either as a CSM or TAM as well as experience writing...
-
Associate Customer Success Manager
2 weeks ago
Toronto, Canada Apex Systems Full time## Job Description# Associate Customer Success Manager (SFP)*Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate* *Customer Success Managers space. We are looking for people* *with experience **in 2+ years experience either as a CSM or TAM as well as...
-
Associate Customer Success Manager
2 weeks ago
Toronto, Canada Apex Systems Full time## Job Description# Associate Customer Success Manager (SFP)*Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate* *Customer Success Managers space. We are looking for people* *with experience **in 2+ years experience either as a CSM or TAM as well as...
-
Associate Customer Success Manager
4 days ago
Toronto, Canada LifeWorks Full timeBuild a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...
-
Customer Success Associate
1 week ago
Toronto, Canada Air Full timeAir is a Creative Ops System for Marketers. Our product automates the mindless tasks that marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised $28M+ from world-class venture capital groups including Tiger Global, Headline Ventures,...
-
Customer Success Associate
21 hours ago
Toronto, Canada Selrhub It Solutions Full time**Responsibilities**: - Act as the primary point of contact for customers, ensuring they receive excellent service and support. - Develop and maintain strong relationships with customers, understanding their needs and business objectives. - Proactively reach out to customers to ensure they are getting value from products or services and address any...
-
Associate Customer Success Manager
1 week ago
Toronto, Canada Okta Full time**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety...
-
Customer Success Associate
2 weeks ago
Toronto, Canada Employee by Design Full timeWe are seeking dynamic and motivated individuals to join our team! This role will be an addition to our Customer Success team, working alongside our Senior Customer Success Manager under our Strategic Accounts division. We’re looking for a Customer Success Associate who will be in constant communication with our clients to understand their needs, address...
-
Customer Success Associate
6 days ago
Toronto, Canada Aislelabs Full time**About Aislelabs** We are a fast-growing software company based in Toronto whose passion is developing innovative analytics and marketing technologies that help brick and mortar venues maximize their earning potential. As a global leader in WiFi-based products, we have customers on 4 continents with regional offices in Canada, the UK, India, and Dubai. In...
