Senior CRM Enterprise Architect

3 weeks ago

Montréal, Canada National Bank Full time

A career as a Senior CRM Enterprise Architect in the IT Delivery Commercial team at National Bank means participating in large-scale transformation projects that will allow you to excel, while working closely with various sectors of the Bank. It is through your business architecture skills, your experience in thecustomer relationship management domain , and your knowledge of technology that you have a positive impact on the client/employee/partner experience, profitability, and growth of the Commercial sector.
Your role:
Act as a trusted advisor to the domain's lines of business in the development of the domain's long-term strategic vision and in continuous decision-making
Collect strategy and business issues, their operational reality, transpose them into multi-channel/multi-line business solutions and propose strategies to support the realization of activities
Establish and maintain the mapping of the business capabilities of theCRMarea (and other areas used), in collaboration with the business line and data governance
Maintain the target architecture and transformation roadmap of technology ecosystems
Support and accompany the delivery trains, ensuring that the solutions put in place are in line with the roadmap and that they comply with the Bank's guidelines and architecture standards
Identify possible interrelationships and synergies between the different delivery trains
Ensure the healthy evolution of the application portfolio: obsolescence, technological debt, simplification of the overall IT ecosystem, etc.
Carry out monitoring to stay on top of business and technological trends and best practices.Contribute to the innovation process with the line of business.
Your team:
Within the IT Delivery Commercial sector, you are part of a team of domain architects, reporting to the Strategy and Delivery Architect. Our team stands out for its expertise in enterprise architecture, its close relationship with the business line, and the collaboration of all its members
We favor a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles.
Requirements:
Completed Bachelor's degree, related to the sector of activity, and fifteen years of relevant experience or completed Master's degree, related to the sector of activity, and ten years of relevant experience.
Experience in the role of Senior Architect (Business or Enterprise) in the delivery of several major projects in large companies
Strong knowledge of the CRM domain and common commercial CRM applications (e.g. Salesforce, SAP-CRM)
Mastery of the concepts, technologies and solutions of a modern digital ecosystem (e.g. Microservices, APIs, Data Flows, Security, Elasticity, PaaS, Cloud SaaS, DevOps, ...)
Strong ability to synthesize, analyze, popularize and influence
Sense of innovation & ability to rethink/redefine different directions
AWS Cloud (Practitioner or Solution Architect) certification is an asset
Your benefitsIn addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.* Health and wellness program, including many options* Flexible group insurance* Generous pension plan* Employee Share Ownership Plan* Employee and Family Assistance Program* Preferential banking services* Opportunities to get involved in community initiatives* Telemedicine service* Virtual sleep clinicThese are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.We're putting people firstWe're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?Come live your ambitions with us

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