Cloud Escalation

Responsibilities: Troubleshoot and resolve tickets opening by other support teams. Work with that support team to gather the needed information to solve the problem raised. Answer virtualization questions that customers raise about deploying Fortinet product in VM/Cloud environments. Build test environments. Reproduce customer problems. Test scenarios in order to establish best practices & assess interoperability when deploying Fortinet solutions. Keep abreast of new developments and bulletins regarding your primary area of specialization Develop best practices Identify common virtualization problems encountered at Fortinet and follow up with documentation and/or training to address them Identify configuration settings or deployments that are potentially problematic, as well as what settings are important for optimal performance and business continuity. Provide input to product management and technical documentation teams Develop a methodology for determining whether a technical problem lies primarily with the Fortinet product or with the VM/Cloud environment. This role may in the future involve some after‑hours on‑call support but is not anticipated initially. Requirements: Expert level expertise in 1‑2 of the following virtualization technologies: (exposure to additional areas an asset) Hypervisor: VMWare vSphere, KVM, Hyper‑V, Citrix Xen Public Cloud: AWS, Azure, GCP, IBM, OCI, RackspaceSDN: VMware NSX‑T, OpenStack Data center operational experiences based on ITIL best practice Strong networking knowledge (Layer 2 & Layer 3) Knowledge of firewall concepts and considerations Strong analytical and troubleshooting skills Persuasive and precise verbal and written communication skills Nice to have: Experience with container technologies (Docker, Kubernetes, AWS Container Service). Note: Fortinet offerings now include Security Functionality as a Container, Integrated Container Security, Integrated Container Security & Container Registry Security. Solution Architect/DevOps certification from AWS, GoogleCloud, Azure, etc. Cloud vendor‑provided training Script programming - Python, Shell, Javascript, Yaml, Terraform, Ansible, etc. The Canada base salary range for this full‑time position is expected to be between $122,000 - $150,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well‑being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. #J-18808-Ljbffr