Cloud Escalation

2 weeks ago

Burnaby, Canada Fortinet Full time

Fortinet has an exciting opportunity for a Cloud Escalation & Post-Sales Dev-Ops Specialist to join our team **Responsibilities**: - Troubleshoot and resolve tickets opening by other support teams. Work with that support team to gather the needed information to solve the problem raised. Answer virtualization questions that customers raise about deploying Fortinet product in VM/Cloud environments. - Build test environments. - Reproduce customer problems. - Test scenarios in order to establish best practices & assess interoperability when deploying Fortinet solutions. - Keep abreast of new developments and bulletins regarding your primary area of specialization - Develop best practices - Identify common virtualization problems encountered at Fortinet and follow up with documentation and/or training to address them - Identify configuration settings or deployments that are potentially problematic, as well as what settings are important for optimal performance and business continuity. - Provide input to product management and technical documentation teams - Develop a methodology for determining whether a technical problem lies primarily with the Fortinet product or with the VM/Cloud environment. - This role may in the future involve some after-hours on-call support but is not anticipated initially. **Requirements**: Expert level expertise in 1-2 of the following virtualization technologies: (exposure to additional areas an asset) - Hypervisor: VMWare vSphere, KVM - Public Cloud: AWS, Azure, GCP - SDN: VMware NSX-T, OpenStack - "Data center operational experiences based on ITIL best practice" - Strong networking knowledge (Layer 2 & Layer 3) - Knowledge of firewall concepts and considerations - Strong analytical and troubleshooting skills - Persuasive and precise verbal and written communication skills **Nice to have**: - Experience with container technologies (Docker, Kubernetes, AWS Container Service). - Note: Fortinet offerings now include Security Functionality as a Container, Integrated Container Security, Integrated Container Security & Container Registry Security. - Solution Architect/DevOps certification from AWS, GoogleCloud, Azure, etc. - Cloud vendor-provided training - Script programming - Python, Shell, Javascript, Yaml, Terraform, Ansible, etc. GD LI-MG1 **About Us

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