Field Services Planner

The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and Schneider workforce optimization. This role interacts with end customers so the Field Services Planner must have strong communication skills. Main responsibilities Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems: Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute Work Orders are created automatically or by Order Management or Technical Support (CCC) Prepare/prioritize the interventions in backlog , based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors’ availability Assign all possible work orders at least for next 3 months , determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible. Communicate proactively with customers , confirming the intervention details and reminding FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers…) Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation) For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report…) Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity) Qualifications and skills required Associate degree and/or equivalent experience (1-2 years experience) Knowledge of Schneider Field Service Business preferred Expertise in MS Office Applications Excellent analytic skills, Self-starter, Quick learner, Good public speaking and communication skills Knowledge of Schneider Field Services Business preferred Experience in Customer Care Center preferred. Seniority level Associate Employment type Full-time Job function Project Management and Customer Service Industries Automation Machinery Manufacturing Legal and Diversity Statements Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. Application Information You must submit an online application to be considered for any position with us. This position will be posted until filled. #J-18808-Ljbffr