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Bilingual (French) Customer Experience Specialist
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Manion: Bilingual Customer Experience Specialist Location: Etobicoke and Woodbridge, ON Job type: Full time, Permanent Working arrangement: Hybrid WHO ARE WE? About Manion At Manion, we believe people thrive when they’re supported at work, at home, and in their communities. That’s why we’ve built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians. As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we’re proud to lead with purpose and impact. Here, you’ll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you’re trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too. At Manion, we don’t just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit. Your Role at Manion As a Bilingual (French) Customer Experience Specialist , you'll serve as the first point of contact for Plan Members and their healthcare providers—primarily via phone, email, and live chat. This is a hybrid position, working two days per week in our office and three days remotely , with the option for overtime. Our office locations are in Woodbridge and Etobicoke ON. Our contact center operates Monday to Friday, between 8:00 AM and 7:00 PM . Your primary responsibilities will include providing plan coverage information, explaining claims processes, and supporting customer inquiries to create a smooth, positive experience. What to Expect In your first month you will go through training in a virtual environment going through all the process, products and procedures necessary to be a subject matter expert in your new role. What You Will Do You are an advocate for our Plan Members and excel in delivering exceptional service. You manage multiple priorities efficiently while remaining focused and composed. You remain positive and professional, even after difficult interactions. You’re a team player who contributes to a collaborative and solutions-focused environment. You handle inquiries confidently and provide clear, accurate, and helpful responses. What You Bring to the Team Bilingual in French and English (spoken and written). 2+ years of experience in a customer-facing or call center environment. Post‑secondary education. Strong communication and active listening skills. Excellent multitasking and time management abilities.Tech‑savvy; comfortable using a variety of customer service software and systems. Able to work independently and within a team environment. Previous participation in an employee group benefits plan. What You Will Get Comfortable compensation and benefits. Enjoy a minimum of 3 weeks' vacation with our company-wide policy. Benefit from flex days to maintain a healthy work‑life balance. Engage in wellness programs to support your well‑being. Grow your skills and knowledge through our employee education program. YOUR COMPENSATION At the time of this posting, the estimated pay for this position is $52,000. Individual compensation within this range is determined by factors such as job‑related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards and benefits, that we proudly offer. Why Join Manion? At Manion, you’re more than an employee, you’re a valued member of a community that believes in support, respect, and meaningful connection. We put your well‑being and growth front and center: Beyond a competitive salary, you’ll enjoy generous paid time off, extended health and dental benefits, a Retirement Pension Plan (RPP), and flexible work options. You’ll also have access to wellness support, including comprehensive mental health resources, to help you take care of your well‑being both in and out of the workplace. Most importantly, you’ll be part of a culture that supports your growth, where your contributions are recognized, your voice matters, and your success is celebrated. Accommodation and Inclusion Manion is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know We’re here to help. If you’re ready to do meaningful work and grow your career with Manion, we’d love to hear from you. Click Apply to submit your application. This is a fun, vibrant community to work in every day. We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know. #J-18808-Ljbffr
