Bilingual Customer Experience Specialist

1 week ago

Toronto, Canada Endy Full time

Endy is setting the benchmark in customer experience. This is a real opportunity to help us build a customer-centric company and contribute to our growth. As a full-time Bilingual Customer Experience Specialist, you’ll represent the Endy brand on the front lines. While this is no sales role, you uphold an influential approach to provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth.

**What You'll Do**:

- Manage customer relationships by taking ownership of inquiries and representing the Endy brand
- Be resourceful and use all available tools to handle various situations
- Efficiently identify and solve problems for customers
- Capture customer insights and product experiences to report back to the Endy team
- Communicate and manage relationships with various suppliers and vendors
- Work in cross-functional teams to improve overall customer service, and think proactively about enhancing our products, services, and protocols
- Provide daily updates to other Customer Experience team members

**Who You Are**:

- Bilingualism (French/English) is required
- Must be available on a full-time basis with the following flexible hours: 10 am-10 pm EST
- You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company
- Natural communicator with the ability to communicate complexity in easy-to-understand terms
- Comfortable with ambiguity and being a touchpoint for customers to make the best of their Endy shipping, delivery, sleep, and return experience
- An empathetic individual with great interpersonal skills
- Proven ability to take ownership with little to no supervision
- Skilled at working with all types of customer personalities, understanding customer needs, and de-escalating issues
- Able to prioritize and multitask with a positive attitude
- Familiar with e-commerce/help desk tools such as Shopify, Zendesk, Fulfil.io, or similar systems is an asset

**What We Offer**:

- Flexible vacation policy
- Annual wellness days
- Health & lifestyle benefits
- Endy products & discounts
- Mental health support program
- Parental leave program
- Virtual team events

**We thank all applicants for their interest in Endy; however only those selected for an interview will be contacted.**
- Endy is proud to be an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment and selection process, and cultivating a diverse and inclusive workplace for all employees. Accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act are available upon request at all stages of the employment process._

  • Bilingual Customer Service Specialist

    3 weeks ago

    Toronto, Canada Bilingual Source Full time

    Introduction Are you fluent in French and English and passionate about delivering top-tier service? Our client is seeking a Bilingual Customer Service Specialist to join their expanding Contact Centre team. This is a standout opportunity for service-driven professionals who want to grow within the mortgage and financial services space. What You'll Do You...

  • Bilingual Mortgage Customer Experience Specialist

    3 weeks ago

    Toronto, Canada Fairstone Full time

    A leading alternative lender in Toronto is seeking a Bilingual Customer Service Specialist to join their Customer Experience team. The role requires answering inbound calls and addressing customer inquiries with accuracy, ensuring excellent service in a fast-paced environment. With a focus on compliance and customer satisfaction, candidates should possess...

  • Bilingual Mortgage Customer Experience Specialist

    3 weeks ago

    Toronto, Canada Fairstone Full time

    A leading alternative lender in Toronto is seeking a Bilingual Customer Service Specialist to join their Customer Experience team. The role requires answering inbound calls and addressing customer inquiries with accuracy, ensuring excellent service in a fast-paced environment. With a focus on compliance and customer satisfaction, candidates should possess...

  • Customer Success Specialist

    2 weeks ago

    Toronto, Canada People Corporation Full time

    We are seeking a **Customer Success Specialist (Bilingual)**to join our Collage team, offering flexibility in location. Our Customer Success Specialist (Bilingual) plays a crucial role in the client journey. Your deep knowledge of the Collage platform paired with your thoughtful needs analysis shapes the client experience from the day they say YES to...

  • Customer Experience Specialist

    1 week ago

    TORONTO, Canada Royal Bank of Canada Full time

    Job Description WHAT IS THE OPPORTUNITY? Ownr, an RBCx Ventures company, is hiring a Bilingual Customer Experience Specialist. Ownr is the leading platform for entrepreneurship in Canada. In this role, you will help thousands of entrepreneurs as they build and grow their businesses using the legal tools, perks, and other valuable resources provided by...

  • Bilingual Inside Sales Account Specialist

    52 seconds ago

    Toronto, Canada Beyond Bilingual Inc. Full time

    Bilingual Inside Sales Account Specialist Full time, Permanent Location: Toronto ON – Hybrid (4 days in office, Friday is a work from home day!) Hours: Monday – Friday 8:30am – 5:00pm (1 hour lunch) Salary: $50,000 base salary + Up to 20K Bonus Company: A financial technology company specializing in connecting issuers to Financial Advisors and...

  • Customer Experience Specialist

    2 days ago

    Toronto, Canada Royal Bank of Canada> Full time

    Job DescriptionWHAT IS THE OPPORTUNITY?Ownr, an RBCx Ventures company, is hiring a Bilingual Customer Experience Specialist. Ownr is the leading platform for entrepreneurship in Canada. In this role, you will help thousands of entrepreneurs as they build and grow their businesses using the legal tools, perks, and other valuable resources provided by Ownr....

  • Bilingual Customer Service Specialist

    1 week ago

    Toronto, Canada Home Trust Company Full time

    Company Profile Home Capital Group Inc., together with its operating subsidiary Home Trust Company, has developed a track record of success as Canada’s leading alternative lender. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive...

  • Bilingual Member Experience Specialist – EN/FR

    3 weeks ago

    Toronto, Canada Borrowell Full time

    A leading financial services company based in Toronto is seeking a Bilingual Member Experience Specialist. This role involves creating resources, enhancing member interactions, and supporting technology channels to improve user experience. Candidates must be bilingual in French and English, possess strong writing skills, and have a background in customer...

  • Customer Experience Specialist

    5 days ago

    Toronto, Canada Canada Pooch Full time

    **Role Summary** We’re looking for multiple talented and experienced Customer Experience Specialists to join the team at Canada Pooch during our busiest season! These roles are seasonal - from October through January, with the possibility of extension or a permanent role, depending on the business needs. We’re looking for both full-time (40 hrs/ week)...