Client Services Supervisor Supervised Access

Client Services Supervisor Supervised Access - (1480) Kinark Child and Family Services has a rich 50-year history serving children and youth through a wide range of evidence-based mental health services that include individual, family, and group counselling. We are on a mission to help children and youth with complex needs achieve better life outcomes with a broader vision of a healthy future for Ontario’s children and youth. We have a passionate team of over 700 staff serving close to 9,000 children and youth each year in our three program streams - Community-based Child and Youth Mental Health, Autism, and Forensic Mental Health. Our people are the heartbeat of our organization where ‘Holding children, youth, and families at the centre of all that we do’ is only one of the values that guides our work. In support of our journey towards being an employer of choice in our sectors, our staff is engaged for feedback to identify and support improvements, big and small, to enhance the employee experience. If you have a passion for making a difference in the lives of children and youth with complex needs and want to be part of the mission we are on… Come join our team For more information about Kinark, our values, our strategic priorities, and our service programs, please visit our website at What we offer: Competitive salary, comprehensive health and dental benefits, and other employment perks * Flexible work arrangement supporting employee work life balance Employer Matching Defined Contribution Pension Plan up to 6% * Employee Wellness Program Extensive Educational and Training Opportunities and Supports Supportive work environment with regular Supervision and Feedback Renowned Accredited Clinical Programs *Dependent on hours worked, length of service and/or collective agreement (where relevant) We currently have an opportunity for: Position Title Client Services Supervisor Supervised Access Program Lists Kinark Child & Family Services -> Peterborough Program Location Barrie, ON L4N 6T4 CAPeterborough, ON K9J 5Y4 CA (Primary) Reg/Temp Regular Start Date February 4, 2026 Temporary End Date - Full/Part Time Full-Time Relief No Total # of hours per week 40 $38.92/hr CAD- $48.65/hr CAD Compensation is negotiable and will be determined based on the successful candidate’s experience, skills, and qualifications. # of Positions 1 Close Date February 4, 2026 Job Description Job Summary: Reporting to the Senior Director, Children and Youth Mental Health (CYMH), the Clinical Services Supervisor, Supervised Access Program provides clinical and operational leadership and overall program management. This includes responsibility for scheduling, staffing, and the implementation, development, delivery, and evaluation of supervised access services operated by Kinark Child and Family Services across Simcoe, Peterborough, and Northumberland Counties. The Supervisor supports and guides a multidisciplinary team working with separated and divorced families (children, youth, and adults), many of whom present with highly complex needs related to trauma, mental health and addictions, and legal involvement. Services are often delivered within the context of court orders and highly conflictual family situations. compensation: $38.92/hr CAD- $48.65/hr CAD The role ensures ongoing compliance with Ministry of Community, Children and Social Services service agreements, including funding requirements and reporting obligations. The Supervisor actively collaborates with members of the local management team to support continuous quality improvement and effective service delivery. Kinark has introduced a benefit that gives employees in eligible roles the opportunity to work partially or fully remote if they choose to opt-in for this benefit. This role (Client Services Supervisor) is assessed as a Roamer position requiring 2 days in the office per week. *This position is also eligible for a Compressed Work Week. The hours for this position is 40 hours (5 days per week). Duties & Responsibilities (are not limited to): Provide operational, budgetary, and clinical leadership for the Supervised Access Program across Peterborough, Simcoe, and Northumberland, ensuring high-quality service delivery aligned with program mandate, ministry service agreements, funding requirements, standards, best practices, and Kinark policies and procedures. Provide supervision, leadership and training opportunities to employees Manage an effective referral/intake, documentation, collection, development and distribution process of all client reports, reporting practices and maintenance of client data. Develop protocols/memberships and network, maintain community partnerships/relations/connections with key justice, social services and community stakeholders including an Advisory Committee regarding program; best practices, feedback about quality/experience/ credibility and opportunity for unique education/training Responsible for overseeing and ensuring the safety of all participants including staff. Manage and engage in difficult conversations to ensure service demands, complaints and critical incidents are addressed. Qualifications: Completion of University degree or equivalent 1 – 5 years practical or position related experience required. Strong leadership presence with the ability to motivate and coach staff Excellent verbal and written communication Active listening and the ability to understand client and staff needs Professional and diplomatic communication style Ability to build rapport and maintain trust with clients and internal stakeholders Exceptional customer service orientation Ability to anticipate client needs and proactively resolve issues Critical‑thinking skills to evaluate service gaps and implement improvements Flexibility in handling unexpected issues or changing priorities Calm and composed under pressure Strong sense of accountability and reliability ** Please note that Equivalent combination of education & experience will be considered. Kinark Child and Family Services conditions of employment include but are not limited to successful Criminal Record Check with Vulnerable Sector Screening or Criminal Broad Record Check, based on position, and completed Pre‑Employment Medical certificate. Criminal record check disclosures with confirmed findings will be reviewed in accordance with applicable policies and relevant legislation and does not necessarily preclude employment. Each case is reviewed individually and considers the relevance of the findings to assess the implications to employment. Candidates must have the skills and knowledge needed to work with an increasingly diverse client and staff population as well as a proven commitment to anti‑oppression, equity, and inclusion as relevant for the role applied to. Kinark Child and Family Services values inclusivity and diversity in the workplace, including age, ancestry, disability, gender expression, gender identity, race, religion and sexual orientation, that make each of us unique, and recognize that people experience oppression based on these characteristics and identities. We encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify People and Culture at . While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose. #J-18808-Ljbffr