Client Services Supervisor Supervised Access

15 hours ago


Barrie, Canada Kinark Child and Family Services Full time

Overview Job Summary: Reporting to the Senior Director, Children and Youth Mental Health (CYMH), the Clinical Services Supervisor, Supervised Access Program provides clinical and operational leadership and overall program management. This includes responsibility for scheduling, staffing, and the implementation, development, delivery, and evaluation of supervised access services operated by Kinark Child and Family Services across Simcoe, Peterborough, and Northumberland Counties. Responsibilities Provide operational, budgetary, and clinical leadership for the Supervised Access Program across Peterborough, Simcoe, and Northumberland, ensuring high-quality service delivery aligned with program mandate, ministry service agreements, funding requirements, standards, best practices, and Kinark policies and procedures. Provide supervision, leadership and training opportunities to employees Manage an effective referral/intake, documentation, collection, development and distribution process of all client reports, reporting practices and maintenance of client data. Develop protocols/memberships and network, maintain community partnerships/relations/connections with key justice, social services and community stakeholders including an Advisory Committee regarding program; best practices, feedback about quality/experience/credibility and opportunity for unique education/training Responsible for overseeing and ensuring the safety of all participants including staff. Manage and engage in difficult conversations to ensure service demands, complaints and critical incidents are addressed. The role ensures ongoing compliance with Ministry of Community, Children and Social Services service agreements, including funding requirements and reporting obligations. The Supervisor actively collaborates with members of the local management team to support continuous quality improvement and effective service delivery. Kinark has introduced a benefit that gives employees in eligible roles the opportunity to work partially or fully remote if they choose to opt-in for this benefit. This role (Client Services Supervisor) is assessed as a Roamer position requiring 2 days in the office per week. This position is also eligible for a Compressed Work Week. The hours for this position is 40 hours (5 days per week). Qualifications Completion of University degree or equivalent 1 – 5 years practical or position related experience required. Strong leadership presence with the ability to motivate and coach staff Excellent verbal and written communication Active listening and the ability to understand client and staff needs Professional and diplomatic communication style Ability to build rapport and maintain trust with clients and internal stakeholders Exceptional customer service orientation Ability to anticipate client needs and proactively resolve issues Critical-thinking skills to evaluate service gaps and implement improvements Flexibility in handling unexpected issues or changing priorities Calm and composed under pressure Strong sense of accountability and reliability #J-18808-Ljbffr



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