Senior Engagement Manager-French Speaking

The Senior Engagement Manager – French Speaking position at ServiceNow invites candidates to apply. Company Description ServiceNow was founded in 2004 in San Diego, California by visionary engineer Fred Luddy. Today, it is a global market leader delivering an AI‑enhanced cloud platform that connects people, systems, and processes to enable smarter, faster, and better ways of working. Join us in our mission to make the world work better for everyone. Job Description As a Senior Engagement Manager, you will manage key internal and external initiatives to add significant value for customers and help the broader organization innovate. Your deliverables include implementing new projects and managing and navigating customers throughout these projects. Responsibilities Manage cross‑functional projects and teams, senior‑level business executives, and customers to deliver a unique customer experience during projects. Provide weekly, monthly, and quarterly updates to the customer and internal executive teams. Manage each phase of the project and navigate the cross‑functional team, both internal and external. Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort and influence the direction of the project. Develop and present the value proposition to the customer as part of the initiative and ongoing collaboration. Fluent in French and English. Qualifications Experience in integrating AI into work processes, decision‑making, or problem‑solving; using AI‑powered tools or workflows. Minimum of 10 years in high‑tech/SaaS industry. 5+ years in Customer Engagement roles. Prior experience implementing or supporting ServiceNow products in an enterprise. Strong cross‑functional, technical project management experience (planning, scheduling, monitoring, stakeholder reporting). Demonstrated experience leading strategic customer programs from inception through rollout and beyond. Strong documentation and presentation skills, creative thinking, and willingness to work hands‑on to deliver impactful outcomes. Experience with analytics and understanding of metrics and KPIs. Thought leadership and strategic thinking. Ability to analyze data and evaluate decisions. Excellent communication, negotiation, and persuasion skills. Facilitation skills for meetings, reviews, and retrospectives. Strong customer orientation and proactive approach. Active listening skills to drive new initiatives. Quick learner who can acquire tools, systems, and processes rapidly. Critical thinking and ability to assimilate new information strategically. BS/BA in computer science, engineering or related discipline preferred. Travel up to 50%. Canadian citizenship or permanent residency status and reside in Canada. Federal government clearance preferred. Additional Information The role may involve flexible, remote, or on‑site work. Work personas are determined by ServiceNow based on the nature of the work and location. Learn more about eligibility requirements. Equal Opportunity Employer ServiceNow is an equal‑opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Candidates with arrest or conviction records will also be considered in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require reasonable accommodation to complete any part of the application process—or if you cannot use the online application and need an alternative method—please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export‑control approval from government authorities for certain individuals. All employment is contingent upon obtaining any necessary export license or other approval. #J-18808-Ljbffr