Assistant Vice President Professional Services

3 days ago

Richmond Hill, Canada ROSS Full time

Click here to apply online

Assistant Vice President, Professional Services

$120-$140K

Our client is a privately held premier OSS software developer with headquarters in Richmond Hill, Ontario.Their client list is global with Tier I and II communication service providers. This position is based in Richmond Hill, Ontario reporting to the Vice President Global Services. Travel will be 50-60% withinNorth and Latin America and Europe.

Key Responsibilities

Program Operations

· Overall responsibility for high quality, timely and profitable professional services proposals, contracts/work definitions and associated customer/partner deliveries

· Contract development, negotiation and commitment management of all required business agreements (prime and subcontract)

· Overall responsibility for client satisfaction related to all customers/partners activities

· Coordination and escalation of issues/jeopardy that cannot be handled at a regional level affecting profitability, reputation and customer satisfaction

Partnerships

· Identification, selection, development, support and relationship management of strategic partners and extended resource capacity channels

Infrastructure Development

· Lead and assist with major practice development projects associated with infrastructure development (process, people, & technology) – primarily focused on quality, competency, productivityand organizational effectiveness

Resource Management

· Capacity planning, recruitment and retention of professional services resources including career development, mentoring, training coordination and performance assessment

Financial Management

· P&L responsibility and accountability for group including:

1. Revenue/cost/margin management – primarily measured by resource capacity utilization and cost control of non-billable time, travel & expenses

2. Annual budget preparation and justification, budget management (variance handling)

Leadership

· Assist with vision, strategy, planning and communication of global/regional PS activities.

Other

Assisting the VP, Global Services with other responsibilities, projects & activities as-required.

Technical Skills Required

Concepts of Project Management

· Ability to demonstrate a full working knowledge of basic Systems Development Life-Cycle (SDLC) and supporting Project Management processes and disciplines.

Principles of Standard Solution Delivery Approaches

· Detailed working level understanding of industry-standard Systems Development Life Cycle (SDLC) project management and solution delivery processes, gating and tools.Specific skills in the areas of software development, system implementation, system testing, processes & procedures and acceptance testing would be very important.

Concepts of Relevant I.T./Telecom Technologies

· Appreciation and understanding of relevant I.T./Telecom Technologies including UNIX, Informix and/or Oracle/Sybase, JAVA, C/C++, CORBA, SNMP, TL1, Q3/CMIP and leading middleware technologies such as Vitria, Tibco, ObjectSwitch.Also a detailed working level knowledge of SUN hardware and Operating Systems within large operations environments and a good understanding of Client/Server architectures and principles is very important.

Principles of Telecommunications Networks

· Appreciation and understanding of data communications technologies for "New Public Networks" including ATM, Frame Relay, xDSL, IP and related services such as Transparent LANs (ATM/FR), xDSL/IP access, VPNs, derived voice etc.Also, a good working level understanding is important of major layer2 and layer3 vendor products including element management systems, ATM core switches, Subscriber Management Systems, DSLAMS, edge connections, routers, switches etc and associated equipment vendors including Lucent, Cisco, Nortel, Alcatel, Newbridge, Copper Mountain, Coppercom, Jetstream etc.

Principles of Telecommunications OSS’s

· Appreciation and understanding of telecom service provisioning (i.e. service fulfillment), planning/engineering, operations, service delivery and engineering.Experience with OSS technologies in the network management layer (i.e. activation,inventory and service assurance) and a working-level appreciation for the OSS delivery and sustaining challenges facing the "New Public Network" operators in deploying and maintaining strategic OSSs that are usable, operable and configurable.

Leadership Skills Required

Innovation

· Ability to create innovative and creative solutions to complex management and technical problems to assist with customer/partner project delivery.

Ability to Work Under Pressure

· Ability to handle multiple, concurrent issues, projects and tasks in a controlled and systematic manner to ensure high-quality delivery of customer/partner solutions.

Commitment To Success

· Demonstrate outstanding commitment to ensure on-time, on-budget, on-quality and on-scope customer/partner project delivery.Ability to “Walk Through Walls” to ensure success in a “win-win” Syndesis/customer/partner environment.

Effective Communications Skills

· Clear, concise and articulate verbal and written communications skills that can be directed at senior management and technical resources alike in a consistent and highly effective manner.

Personnel Development & Mentoring

· Ability to mentor senior and junior technical staff to assist with career development, training and project selection/assignment.Act as a role model to all staff and set an example for professionalism and conduct.

Experience Required

Preferably: · 10-12 years of Project Management/PMO experience in complex I.T./Telecommunications project environments

· Demonstrated, sustained experience in a leadership/management position within overall organizational responsibility for a medium-large sized team (50+ staff)

· Demonstrated, sustained on-time, on-budget, on-quality, on-scope experience in a leadership/management position within overall budget responsibility for multiple medium-large sized projects ($1-5m+USD)

· 8-10 years experience in a consulting and/or professional services company environment

Training/Qualifications Required

Preferably:

· Bachelors/Masters degree in Engineering/Management/Telecommunications or related fields.

Productivity Skills Required

High proficiency with:

· E-Mail/Outlook, MS Office (Word, Excel, Powerpoint)

· MS Project, MS Access & MS Excel

· Project Management/Job Accounting Systems

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them to this position. In addition, we're happy to give you a $750 referral fee. Click for more details.

Click here to apply online

#J-18808-Ljbffr

  • Vice President, Professional Services

    4 weeks ago

    Richmond Hill, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Vice President

    2 weeks ago

    Richmond Hill, Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating over 50 years of growth, Sym-Tech is a renowned finance and insurance provider in the retail automotive field.Looking for dynamic professionals who are as passionate about innovation and creativity as we are! Sym-Tech is rapidly expanding, opening up numerous opportunities to truly make a difference.We are currently seeking a Vice President of...

  • Vice President

    2 weeks ago

    Richmond Hill, Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating over 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results Sym-Tech is growing quickly and that means endless ways to make a real difference We are currently recruiting for a Vice President ,...

  • vice-president - trade, broadcasting and other services

    3 weeks ago

    Richmond Hill, Canada TEQTRONIX INTERNATIONAL INC. Full time

    vice-president - trade, broadcasting and other services Verified This job was posted directly by the employer on Job Bank. vice-president - trade, broadcasting and other services Verified This job was posted directly by the employer on Job Bank. Posted onMay 20, 2024 by Employer det

  • vice-president - trade, broadcasting and other services

    2 weeks ago

    Richmond Hill, Ontario, Canada TEQTRONIX INTERNATIONAL INC. Full time

    vice-president - trade, broadcasting and other services Verified This job was posted directly by the employer on Job Bank. vice-president - trade, broadcasting and other services Verified This job was posted directly by the employer on Job Bank. Posted onMay 20, 2024 by Employer det

  • marketing vice-president

    4 weeks ago

    Richmond Hill, Canada EQUITYLINE SERVICES CORP. Full time

    marketing vice-president - financial, communications and other business services Verified Posted onJune 05, 2024 by Employer details EQUITYLINE SERVICES CORP. Job details Salary 85.47 to 88.00 hourly (To be negotiated) / 40 hours per week Terms of employment Permanent emp

  • vice-president - financial, communications and other business services

    3 weeks ago

    Richmond Hill, Canada 360 Community Management Ltd Full time

    vice-president - financial, communications and other business services Verified This job was posted directly by the employer on Job Bank. Posted onMay 16, 2024 by Employer details 360 Community Management Ltd Job details vice-president - financial, communications and other business

  • marketing vice-president

    2 weeks ago

    Richmond Hill, Ontario, Canada Blossom Moments Ltd. Full time

    marketing vice-president - trade, broadcasting and other services Verified Location Various locations 100 City Center driveMississauga , , ONL5B 2C9 Richmond Hill , , ONL4C 1V4 Salary 57.00 to 60.00 hourly (To be negotiated) / 35 hours per week Terms of employment Perman

  • finance vice-president

    2 weeks ago

    Richmond Hill, Ontario, Canada Care Medical Imaging Full time

    finance vice-president - health, education, social and community services and membership organizations Verified Posted onJune 06, 2024 by Employer details Care Medical Imaging Job details Salary 62.00 hourly / 35 hours per week Terms of employment Permanent employment Full

  • Vice President

    1 week ago

    Richmond, Canada PURA Full time

    Job Details: Company Name: PURA Job Title: Vice President Positions Available: 1 Business and Work Location: Richmond, BC V7A 5E5 Working Hours: 30-40 hours per week, Permanent, Full-time Salary: $51.50 per hour The Vice President will: Establish objectives for the company and formulate or approve policies and programs. Authorize and organize the...

  • Vice President

    2 weeks ago

    Richmond, Canada PURA Full time

    Job Details: Company Name: PURA Job Title: Vice President Positions Available: 1 Business and Work Location: Richmond, BC V7A 5E5 Working Hours: 30-40 hours per week, Permanent, Full-time Salary: $51.50 per hour The Vice President will: Establish objectives for the company and formulate or approve policies and programs. Authorize and organize the...

  • Vice President, Finance Mergers

    2 weeks ago

    Richmond Hill, Ontario, Canada Open Text Corporation Full time

    Vice President, Finance Mergers & Acquisitions:Req id: Richmond Hill, ON, CAOPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world,...

  • Vice President, Finance Mergers

    6 days ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Vice President, Finance Mergers & Acquisitions**: - Req id: 40866- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded...

  • human resources vice-president

    4 weeks ago

    Richmond Hill, Canada EQUITYLINE SERVICES CORP. Full time

    human resources vice-president - goods production, utilities, transportation and construction Verified Posted on May 10, 2024 by Employer details EQUITYLINE SERVICES CORP. Job details Salary 52.63 to 54.00 hourly (To be negotiated) / 40 hours per week Terms of employment

  • vice-president - financial, communications and other business services

    4 weeks ago

    Richmond Hill, Canada 360 Community Management Ltd Full time

    vice-president - financial, communications and other business services Verified Posted on May 16, 2024 by Employer details 360 Community Management Ltd Job details Salary 135,720 annually / 30 hours per week Terms of employment Permanent employment Full time Start date

  • Vice President

    2 weeks ago

    Richmond, British Columbia, Canada Yifeng Cleaning Services Ltd Full time

    Operations Vice-President - Goods Production, Utilities, Transportation and ConstructionCompany: Yifeng Cleaning Services LtdSalary: $55.00 hourly / 30 to 40 hours per weekJob Type: Permanent, Full timeStart Date: As soon as possibleExperience: 2 to less than 3 yearsResponsibilities:Allocate material, human, and financial resources to implement...

  • Vice President

    1 month ago

    Richmond Hill, Canada Sym-Tech Dealer Services Full time

    Celebrating over 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow...

  • 3 Days Left Vice President

    2 weeks ago

    Richmond Hill, Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating over 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow...

  • Vice President

    1 month ago

    Richmond Hill, Canada Sym-Tech Dealer Services Full time

    Celebrating over 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow...

  • Vice President

    1 month ago

    Richmond Hill, Canada Sym-Tech Dealer Services Full time

    Celebrating over 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow...