Customer Service and Sales Assistant
3 days ago
**Location**: (In Office in Vaughan, Ontario)
**Employment Type**: (Full-Time)
**Compensation**: (Salary)
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Prima Pack Inc. is dedicated to delivering top-notch customer service and innovative solutions. We value teamwork, excellence, and fostering positive relationships with both our customers and employees. Join us in creating exceptional experiences and achieving success together.
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We are seeking a proactive and organized **Customer Service and Sales Assistant** to join our team. In this role, you will provide crucial administrative and customer support to ensure seamless service delivery and sales operations. The ideal candidate is a team player who thrives in a fast-paced environment and enjoys assisting customers and colleagues alike.
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• Respond promptly to customer inquiries via phone, email, or chat, ensuring accurate and professional communication.
• Assist the sales team with administrative tasks, including preparing quotes, processing orders, and managing customer accounts.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Maintain and update records in our CRM system, ensuring accuracy and consistency.
• Support sales presentations by preparing materials, scheduling meetings, and coordinating logistics.
• Identify opportunities to provide additional value to customers, such as recommending complementary products or services.
• Handle basic customer complaints or concerns professionally, escalating complex issues when necessary.
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• Previous experience in customer service, administrative support, or sales assistance (1–3 years preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail and the ability to multitask.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• A positive, team-oriented attitude with a focus on delivering excellent customer experiences.
• Problem-solving skills and the ability to remain composed in challenging situations.
• (Preferred but not required): Familiarity with Construction/Landscaping Industry.
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• Competitive salary with opportunities for performance bonuses.
• Comprehensive benefits package after probation period.
• Opportunities for professional development and career growth.
• A supportive and inclusive work environment.
• Ongoing training and resources to help you excel in your role.
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If you’re passionate about delivering exceptional customer service and enjoy providing administrative and sales support, we’d love to hear from you Please submit your resume and a brief cover letter explaining your interest and relevant experience.
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