Director of Operations

35,000 athletes. 20 locations. Millions of views. Brodie League is more than a basketball league, it’s a community. As one of North America’s fastest-growing sports brands, Brodie League is redefining adult recreational basketball by delivering an elevated, professional-quality experience rooted in culture, competition, and community. Our mission is to make every league night the best night of the week for our athletes. Type: Full-Time Location: Toronto, ON Salary: $100,000 – $150,000 annually Reports to: COO Role Overview The Director of Operations is the architect and owner of Brodie League’s operational excellence. This is a high-accountability leadership position for a systems-driven operator who thrives on scaling processes, leading teams, and driving performance across multiple locations. Think NBA Finals energy every night, in every location. That’s the Brodie Standard. You will oversee and coach a team of District Managers, General Managers, and League Managers, ensuring flawless nightly execution and sustained athlete growth. You’ll collaborate cross-functionally with Tech, Marketing, and Brand to ensure alignment with company objectives, while forecasting growth and optimizing for efficiency. Your mission: build a world-class operational engine that powers Brodie League’s growth and athlete experience. Core Responsibilities Operational Excellence & Systems Own the performance, growth, and scalability of all league operations across all locations Translate company vision and KPIs into actionable operational strategies and seasonal plans Audit and refine systems to ensure efficiency, reliability, and predictability across all locations Track and report on key metrics (player retention, registration growth, staff performance, operational excellence) Identify bottlenecks, propose process upgrades, and lead implementation Revenue & Growth Partner with Marketing to drive registration and revenue growth season-over-season Own location-level P&L performance, focusing on profitability and operational efficiency Develop strategies to increase athlete retention, referrals, and lifetime value Player Experience & Game Day Operations Ensure every location delivers flawless, consistent game nights at the Brodie Standard Oversee execution of league-wide playbooks, timelines, and game-night workflows Maintain the gold standard of player experience from jersey pickup to Finals Drive major events (Finals, All-Star, activations) and ensure elite quality Collect, analyze, and action player feedback across all locations Leadership & Culture Hire, train, and mentor District Managers and General Managers Build a high-performance culture grounded in accountability, adaptability, and speed Conduct regular performance reviews and ensure team alignment with Brodie’s standards Drive leadership development, building the next generation of Brodie operators Requirements 5+ years of experience in operations management, sports management, or multi-location leadership Proven ability to scale teams and systems while maintaining exceptional quality Significant experience leading multi-location operations or scaling complex operational teams Demonstrated success in leading leaders and developing high-performing teams Excellent communication and conflict resolution skills Highly organized, data-driven, and comfortable making decisions under pressure Ability to travel between locations and work evenings/weekends during key periods 5 days in office at our Toronto HQ - Brodie has thrived due to a culture of collaboration and teamwork in office Benefits and Perks Comprehensive health and wellness plan Access to a yearly Brodie takeover of the Toronto Raptors court Significant growth opportunities Details regarding our full benefits package will be provided during the interview process You’re a builder, a leader, and a culture-setter. You thrive on scaling systems, coaching teams, and turning chaos into clarity. You believe that game night should feel like a pro sports experience and are ready to make that a reality across every Brodie location. This isn’t just operations; it’s leadership at the highest level. If you’re ready to shape the future of recreational sports and own the athlete experience at scale, apply below. #J-18808-Ljbffr