Practice Engineer

Practice Engineer - AMER Join to apply for the Practice Engineer - AMER role at GitLab GitLab is an open‑core software company that develops the most comprehensive AI‑powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co‑create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. This high‑performance culture is driven by values and continuous knowledge exchange, enabling members to reach their full potential while collaborating with industry leaders. An Overview Of This Role As a Practice Engineer on our CX Engineering team, you’ll build and improve the platforms, tools, and automation that help GitLab’s Customer Success (CS) and Professional Services (PS) teams deliver measurable customer outcomes at scale. You’ll focus on modern web applications, integrations, and service delivery tools that support our three strategic customer journeys: AI Modernization, Security Modernization, and DevOps Modernization. Much of your work will center on building dashboards and assessment tools that make it easier for CS and PS teams to understand, track, and improve customer adoption. You’ll collaborate closely with Journey Portfolio Leads and CX stakeholders to translate service needs into technical solutions. You’ll integrate with enterprise platforms like GitLab, Salesforce, Gainsight, and Kantata, and help drive adoption by creating documentation, delivery kits, and technical artifacts, while supporting onboarding and troubleshooting for CX Engineering tools. This is a net‑new, highly impactful role on a small, remote‑first engineering team. Examples of Projects Customer Wins Portal: A smart search engine that helps CX and Sales quickly find relevant customer stories and outcomes. Adoption Assessment Platform: A web application that evaluates customer adoption across GitLab capabilities and surfaces actionable insights. Congregate: A strategic customer data migration tool that streamlines moving customer data into GitLab at scale. Evaluate: Instance‑scanning tool for evaluating GitLab, GitHub, Bitbucket Server, ADO, and Jenkins to assist with scoping out services. What You’ll Do Build and maintain journey‑enabling platforms, assessment tools, dashboards, and portals that help CS and PS deliver customer outcomes at scale, aligned with GitLab’s strategic customer journeys. Design and develop custom applications using modern web technologies (Vue.js, React, TypeScript, Python) deployed on GitLab Pages or cloud infrastructure, with a focus on secure, well‑tested, and maintainable code. Create and enhance integrations between CX Engineering tools and enterprise platforms such as the GitLab API, Salesforce, Gainsight, and Kantata. Implement automation that reduces manual effort in service delivery, improves operational efficiency, and supports consistent, high‑quality execution. Create delivery kits, technical artifacts, and documentation that enable CX teams to adopt tools, understand architecture, and troubleshoot common issues. Collaborate with Journey Portfolio Leads and CX stakeholders to translate service requirements into technical solutions, and support CS and PS teams through issue triage, onboarding sessions, and ongoing platform improvements. What You’ll Bring Proficiency in at least one modern programming language, such as Python, JavaScript/TypeScript, or Ruby. Experience building web applications using modern frontend frameworks (Vue.js, React, or similar). Familiarity with REST APIs, GraphQL, and common integration patterns. Experience working with Git, GitLab CI/CD, and modern DevOps practices. Understanding of database technologies (e.g., MongoDB, PostgreSQL, or similar). Comfort working with cloud platforms (such as GCP or AWS) and containerization tools like Docker. Knowledge of the software development life cycle, DevOps, and DevSecOps practices, and GitLab’s product capabilities across multiple stages. Strong problem‑solving, communication, and collaboration skills, with the ability to work effectively in a remote, async‑first environment. About The Team On the CX Engineering team, we focus on the operational excellence of the entire CX delivery lifecycle so customer journeys run consistently across hundreds of concurrent engagements. We work at the intersection of immediate customer need and technical possibility, building tools that solve real problems and inform the product roadmap. How GitLab Will Support You Benefits to support your health, finances, and well‑being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you’re excited about this role, please apply and allow our recruiters to assess your application. Salary Range (US) $85,800 – $160,000 USD Country Hiring Guidelines GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy Please review our Recruitment Privacy Policy. Your privacy is important to us. Equal Opportunity Statement GitLab is proud to be an equal‑opportunity workplace and is an affirmative action employer. Our hiring, employment, career development, promotion, and retirement policies are based solely on merit and do not discriminate on the basis of race, color, religion, ancestry, sex, national origin, age, citizenship, marital status, disability, or any other protected characteristic. #J-18808-Ljbffr