![Sigmaways Inc](https://media.trabajo.org/img/noimg.jpg)
Senior Product Manager
4 days ago
Our ideal candidate is someone who wants to combine their problem-solving and communication skills to deliver exceptional experiences for our customers.
Responsibilities :
- Own the end-to-end customer onboarding experience. Gather requirements, and scope, configure systems, and run functional testing to get the client production ready.
- Create a positive customer service experience by understanding and meeting customer needs quickly and professionally.
- Review current business and customer processes; identify and recommend new integration solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.
- Partner with our Sales and Account Management team by providing product and technical expertise during the pre-sales and sales process.
- Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
- Run online product demonstrations and customer training.
- Develop and maintain expertise on all internal systems and onboarding processes.
- Collaborate with our product team to support the rollout of new product features and enhancements and new product launches.
- Act as a coach or mentor to other members of the team.
Qualifications :
- Bachelor’s degree in Computer Science, Information Systems, Business, Economics, or similar discipline or equivalent work experience.
- Experience in implementing API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, or implementation manager).
- Strong influencing and stakeholder management skills will help you excel in this role. You’ll be required to build advocacy and drive others to achieve a set plan.
- Enjoy interacting directly with Customers, and learning about their business.
- Be a natural-born project manager with a proven track record in handling multiple complex projects simultaneously. Previous exposure to project management. methodology either formal or informal. Know how to solicit requirements, build a plan, and execute against it.
- You just don’t manage tasks, but you’re a savvy collaborator. You bring people together to achieve a goal.
- Clear and effective communicator capable of working with multiple internal and external stakeholders (i.e. client management, customer service, technical resources, project managers, business leads, product managers).
- Have a keen eye for detail and the ability to get a configuration right first time.
- Continuous improvement – demonstrate your ability to make positive impactful changes.
- Flexibility to support international time zones for our global customer implementations.
- Experience of having worked with multiple tools and systems e.g. Salesforce, Postman, JIRA BOBJ.
- Prior experience and knowledge in Fraud & Chargebacks or payment solutions.
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