Associate Application Management Specialist

Associate Application Management Specialist Location: Toronto About Solifi Solifi delivers a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential. About the Team The Managed Services team at Solifi is the backbone in the quest for organizational transformation toward microservices in the cloud at a global scale. As a member you inspire leading organizations to transform their IT infrastructure and improve operational efficiencies with the innovative power of Amazon Web Services (AWS), and other innovative Solifi technology solutions. Our SaaS services methodology enables organizations to benefit from the elasticity, scalability, security, and reliability of the cloud, based on industry best practices. Regardless of where our clients are in their cloud adoption journey, Solifi makes that transition strategic, tactical, and easier. About the Position An Application Management Specialist oversees the entire lifecycle of an organization's software applications, ensuring they are performing optimally, meeting business needs, and providing a good user experience. This role involves tasks like monitoring, troubleshooting, security, and upgrades, often coordinating with various stakeholders. Role and Responsibilities Lifecycle Management: Managing applications from planning and deployment to maintenance and retirement. Performance Optimization: Ensuring applications run efficiently and effectively. Troubleshooting and Support: Addressing and resolving application issues. Security Management: Implementing and maintaining security protocols for applications. Upgrade and Maintenance: Planning and executing application upgrades and maintenance tasks. Coordination: Working with IT staff, vendors, and other stakeholders to ensure smooth application operations. Licensing and Compliance: Managing software licenses and ensuring compliance with relevant regulations. Inventory Management: Maintaining an accurate inventory of software and SaaS subscriptions. Procurement: Assisting with the procurement of new software and SaaS tools. Skills and Qualifications Technical Expertise: A strong understanding of software systems, databases, and operating systems. Problem-Solving: Ability to analyze and resolve complex application issues. Communication: Effective communication skills for interacting with various stakeholders. Project Management: Ability to manage projects related to application upgrades, deployments, and maintenance. Analytical Skills: Ability to assess application performance and identify areas for improvement. Knowledge of relevant technologies: Familiarity with ERP systems, SaaS platforms, and cloud technologies. Bachelor's degree in a related field: A degree in computer science, information technology, or software engineering is often preferred. Relevant certifications: Certifications in IT service management (ITIL) or project management (PMP) can be beneficial. About You Strong and effective communication skills Ability to problem solve High sense of urgency Ability to work weekends and weeknights as needed for shift coverage Ability to learn quickly and on the job Ability to document new processes and scenarios Ability to handle incidents and work prioritization Procedural and process minded Ability to take ownership of work items in a fast paced environment Nice to have Commercial experience delivering services through Amazon Web Services (utilising the following: EC2, VPC, ALB, ELB, Route53, WAF, EBS, S3, Glacier, AutoScaling and CloudFormation). Experience with VMware is also preferable. Experience working with databases, with key understanding of SQL queries, backup & recovery strategies (SQL Server, Oracle). Ability to analyse traffic for common services (DNS, FTP, email etc.). Exposure to enterprise monitoring tools. Experience of Java Application Server management (JBoss, WildFly etc.). Security focussed mind-set to enforce security standards, both in the environments and when collaborating with teams. Experience of designing and implementing DR strategies. Specific technologies used are: AWS (essential), Hyper-V\VMware (preferred), Windows Server, big-brand firewalls, physical servers and switches. Experience and understanding of information security issues and industry standards such as SSAE16 and ISAE3402. Preferred Experience Level Less than 1 year Preferred Education Level Bachelor's Degree Employment Basis Full Time Benefits Medical, Dental, Long Term Disability, Life and Accidental Death & Dismemberment Insurance Coverage RRSP/DPSP Retirement Employee Assistance Program #J-18808-Ljbffr