Senior Desktop Engineer

Location: Abbotsford, BC, CanadaDate Posted: Jan 10, 2026 Position Overview GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled and experienced Senior Desktop Support Engineer to join our IT Support Team in Abbotsford, BC. This role will be part of a collaborative, cross-regional team with colleagues in Sacramento, Green Bay, and Ontario, Canada, supporting over 1,700 employees in both office and remote environments. The Senior Desktop Support Engineer will play a key role in providing Tier 2/3 technical support across GEI’s North American operations. The successful candidate will demonstrate technical expertise, excellent customer service, and a proactive approach to problem-solving in a fast‑paced and dynamic environment. Key Responsibilities End-User Support: Provide advanced support for desktop/laptop hardware, Windows OS, Microsoft 365, Networking, applications, VPN, Security, mobile devices, printers, and peripherals—both in‑person and remotely. Ticket Management: Manage, prioritize, and resolve support requests through JitBit (or similar ITSM system), Microsoft Teams, and phone, ensuring SLA compliance. Device Lifecycle Management: Image, configure, deploy, and maintain end-user devices using Windows Autopilot, Intune, and Endpoint Manager. Advanced Troubleshooting: Resolving complex hardware, software, and network issues escalated from junior technicians. System Administration: Manage accounts and groups in Azure and on‑premise Active Directory, Office 365 and other enterprise applications. Problem Management: Identifying, analyzing and resolving recurring issues. Security: Support endpoint protection using Endpoint Protection, BitLocker, and CrowdStrike. Networking: Support LAN/WAN Network Infrastructure including wireless and VPN. Software Deployment: Intune Software Deployment with PMPC (PatchMyPC). Update, and support engineering and productivity software (e.g., AutoCAD, Bentley Suite, Bluebeam, Adobe products, etc.). Documentation: Create and maintain technical documentation, knowledge base articles, and standard operating procedures. Compliance: Ensuring adherence to safety, compliance and licensing standards. Collaboration: Work closely with cross-functional teams including Procurement, Cybersecurity, and Infrastructure for escalated issues and projects. Project Participation: Participate in technology rollouts, system upgrades, and other project-related initiatives. Travel & On-Call: Willingness to travel occasionally within the U.S. and Canada and participate in an on-call support rotation (including evenings/weekends as needed). Required Qualifications Education : Bachelor’s degree in Information Technology, Computer Science, or related field required, equivalent combination of Active Certifications accepted. Experience : 5–10 years of relevant IT support experience in a mid to large-sized organization with increasing levels of responsibility. Proven experience supporting hybrid cloud environments (Microsoft 365, Azure AD, Intune). Technical Proficiency : Windows 10/11 administration Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint) Powershell Familiar with CrowdStrike Endpoint Protection is a plus Familiar with Airlock is a plus Soft Skills : Provides technical support to the Helpdesk team and staff Excellent verbal and written communication skills Strong organizational skills and attention to detail Ability to work independently and collaboratively Commitment to follow-through and resolving issues to completion Adaptability and calm under pressure Preferred Certifications (not required but beneficial) CompTIA A+, Network+, or Security+ ITIL Foundation GEI’s Total Rewards Package Includes Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More Well-Being Program and Paid Parental Leave Hybrid Work Schedules and Cell Phone Stipends GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses Paid Holidays and Generous Paid Time Off Program Rewards and Recognition GEI-Funded Profit Sharing and 401(k) Opportunity to be an Owner and Shareholder A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion Physical Requirements Sedentary work Light work Medium work Other tasks Standing Walking Climbing Lifting (floor to waist level) Lifting (waist level and above) Carrying objects Push/pull Twisting Reaching forward Reaching overhead Keyboard use/repetitive motion Taste or smell (rare) Talk or hear Vision: 20/40, 20/20, Near, Far Hearing Sensory Requirements: Minimal, Moderate, Accurate Depth perception Chemical exposure Extreme temperatures Radiation Uneven surfaces or elevations Dust/particulate matter Other exposure risks GEI is an AA/equal opportunity employer, including disabled and veterans. #J-18808-Ljbffr