Senior Desktop Engineer

GEI Consultants is a nationally recognised engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled and experienced Senior Desktop Support Engineer to join our IT Support Team in Abbotsford, BC. This role will be part of a collaborative, cross‑regional team with colleagues in Sacramento, Green Bay, and Ontario, Canada, supporting over 1,700 employees in both office and remote environments. The Senior Desktop Support Engineer will play a key role in providing Tier 2/3 technical support across GEI’s North American operations. Responsibilities End‑User Support: Provide advanced support for desktop/laptop hardware, Windows OS, Microsoft 365, networking, applications, VPN, security, mobile devices, printers, and peripherals—both in‑person and remotely. Ticket Management: Manage, prioritise, and resolve support requests through JitBit (or similar ITSM system), Microsoft Teams, and phone, ensuring SLA compliance. Device Lifecycle Management: Image, configure, deploy, and maintain end‑user devices using Windows Autopilot, Intune, and Endpoint Manager. Advanced Troubleshooting: Resolve complex hardware, software, and network issues escalated from junior technicians. System Administration: Manage accounts and groups in Azure and on‑premise Active Directory, Office 365 and other enterprise applications. Problem Management: Identify, analyse, and resolve recurring issues. Security: Support endpoint protection using Endpoint Protection, BitLocker, and CrowdStrike. Networking: Support LAN/WAN network infrastructure including wireless and VPN. Software Deployment: Intune software deployment with PMPC (PatchMyPC); update and support engineering and productivity software (e.g., AutoCAD, Bentley Suite, Bluebeam, Adobe products). Documentation: Create and maintain technical documentation, knowledge‑base articles, and standard operating procedures; ensure compliance with safety, licensing, and regulatory standards. Collaboration: Work closely with cross‑functional teams including Procurement, Cybersecurity, and Infrastructure for escalated issues and projects. Project Participation: Participate in technology roll‑outs, system upgrades, and other project‑related initiatives. Travel & On‑Call: Willingness to travel occasionally within the U.S. and Canada and participate in an on‑call support rotation (including evenings/weekends as needed). Qualifications Education: Bachelor’s degree in Information Technology, Computer Science, or a related field required; equivalent combination of experience accepted. Experience 5–10 years of relevant IT support experience in a mid‑to‑large‑sized organisation with increasing levels of responsibility. Proven experience supporting hybrid cloud environments (Microsoft 365, Azure AD, Intune). Technical proficiency Windows 10/11 administration Azure AD, Intune, Windows Autopilot Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint) PowerShell Familiar with CrowdStrike Endpoint Protection is a plus Familiar with Airlock is a plus Remote tools (e.g., Kaseya VSA, TeamViewer) Soft skills Provides technical support to the Helpdesk team and staff Excellent verbal and written communication skills Strong organisational skills and attention to detail Ability to work independently and collaboratively Commitment to follow‑through and resolving issues to completion Adaptability and calm under pressure Preferred Certifications (not required but beneficial) CompTIA A+, Network+, or Security+ Microsoft 365 Certified: Endpoint Administrator Associate ITIL Foundation Company Overview Some of the world’s most pressing problems – from climate change to sustainable development, to critical infrastructure and the future of our energy supply – need our brightest and most diverse minds working together to create safer, more resilient communities for tomorrow. We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients’ most complex challenges. Employee‑owned. Employee‑focused. As an employee‑owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well‑being program, flexible work arrangements and more. Our company culture is driven by our 4 Cs – we are Client‑Central, Curious, Collaborative, and Community‑Minded – which support our focus on sustainability, safety, diversity, equity and inclusion. Benefits Market‑competitive compensation, including eligibility for an annual performance bonus Comprehensive benefits program, including medical, dental, vision, life, disability and more Well‑being program and paid parental leave Commuter benefits Hybrid work schedules and cell‑phone stipends GEI University (GEIU) with continuing education assistance and tuition reimbursement Connecting Conversation programme with a focus on professional development and opportunities for advancement Support and financial rewards for publication awards, professional dues and professional licences Paid holidays and generous paid time‑off programme Rewards and recognition GEI‑funded profit sharing and 401(k) Opportunity to be an owner and shareholder A vibrant culture focused on partnership, sustainability, giving back to our communities and diversity, equity and inclusion GEI is an AA/equal opportunity employer, including disabled and veterans. Physical requirements: Sedentary with light‑to‑medium activity levels. Minimal lifting, walking, standing, and repetitive motions. No exposure to bloodborne pathogens, chemicals, airborne communicable diseases, extreme temperatures, radiation, uneven surfaces or elevations, extreme noise levels, dust or particulate matter. #J-18808-Ljbffr