Technical Service Trainer

Career Opportunities with Engel Machinery ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees. Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America Job Summary Provides training to ENGEL Field Service Technicians on the proper installation, start-up, maintenance, and troubleshooting of ENGEL injection molding and automation equipment. This is a key role that will also travel around the US to help support the apprenticeship program, help develop further trainings, and support the Field Service Technicians in their ongoing training. Essential Duties and Responsibilities Leads technical instruction to Technicians on location at the York, PA Technician training center Trains technicians on technical information related to ENGEL machinery, including hydraulics, pneumatics, electrical, electronics, safety, mechanical, machine controller, hardware, software, automation, quality standards, and proper documentation of tasks Uses the ENGEL global STT standard training curriculum as the basis for all trainings. Utilizes personal experience and expertise to bring the curriculum to practical exercises carried out on dedicated training equipment (machines and automation) which are located at ENGEL training centers, primarily in York, PA In addition to hands‑on training uses a variety of methods to train, including visual aids, computer presentations, projector, charts, manuals, presentations and demonstrations Develops training material for continuous improvement and enhancement of the training program Identifies gaps in the training material, then partners with other trainers and training departments abroad to improve the program Secures the necessary schematics and other documentation to support training needs. Studies and prepares to deliver top quality training courses on a consistent basis Partners with other ENGEL CSD colleagues and departments to continually develop as a trainer and enhance the program with accurate information Stays current with global service information, ENGEL designs, and advanced technical training topics to keep the training relevant to our market needs Partners with CSD leadership on scheduling and trainee documentation Course schedules will be created on an annual basis. The trainer has considerable input on the schedule of courses, number of trainees per course, and assigning trainees to proper class groups The trainer will participate in pre‑training reviews of incoming trainees to prepare the course content based on needs. Furthermore, the trainer will participate in post‑training reviews to assess trainee growth, including ratings and documentation of trainee success which is subsequently shared with trainees at the conclusion of trainings Serves as a field training resource to bolster ENGEL’s technician onboarding and development In addition to in‑house training, the trainer will travel to active service assignments to work with technicians in the field During field training visits the trainer will serve as a coach and mentor to technicians, assessing growth and comprehension of technical topics, confirming technicians demonstrate proper task completion in the field Based on field assessments the trainer will work with the technicians and their respective managers to develop individualized training plans to ensure our technicians continue to grow their skills and confidence in the field Responsible for the technician apprenticeship program in collaboration with CSD leadership Ensures apprentices complete all relevant on the job training requirements Partners with service managers to ensure a diverse training experience in the field Works with apprentices, providing regular feedback regarding their mastery of skills and progress Works with our apprentice training school to ensure proper course selection Collaborate with HR to ensure administrative requirements are met and deliver required information to stay on track towards completion of the program Participates in the apprentice recruiting process Performs other duties or special projects as required or as assigned by a supervisor. QUALIFICATION REQUIREMENTS Educational/Training Requirement High school diploma or equivalent 2 years of trade school and/or completion of post‑secondary education preferred Experience Minimum 10 years related plastics industry experience is required, preferably in field service and/or learning and development. Licenses/Certifications Driver’s license with Real ID endorsement Passport Knowledge, Skills, and Abilities Proficient in presentation packages such as MS PowerPoint, Excel and Word as well as ENGEL software systems. Experience with tools such as gauges, multimeters, micrometers, vernier scales and general technician tools is required. Experience with projectors, audio systems and computers are required. Excellent communication skills needed to work with other ENGEL employees and departments on a regular basis. External communications with customers and technical training schools Awareness of professional and safety standards (e.g., OSHA, ISO, CSO and ANSI) is a must. Strong customer service mentality Ability to be resourceful and to seek out training improvements OTHER REQUIREMENTS Travel Requirements Domestic travel – up to 50% International travel – less than 10%, primarily to headquarters or other ENGEL training centers WHY ENGEL? WHY ENGEL? The ENGEL group has been thriving for decades. This is because as a family‑run company, we rely on long‑standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing . We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide. ENGEL attaches great importance to flexibility, innovation and self‑responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards. ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are looking forward to receiving your application and resume and going over the position with you. ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws. ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading‑edge production systems. #J-18808-Ljbffr