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Junior Support Analyst

2 months ago

Toronto, Canada Procom Full time
Junior Support Analyst
On behalf of our client in the Banking Sector, PROCOM is looking for a Junior Support Analyst.

Junior Support Analyst - Job Description
The main function of the Junior Support Analyst is to provide administrative and ticketing support to the Digital Transformation & Strategy team, as well as coordination of activities, team/project calendar management, team engagement & event planning. The Junior Support Analyst works closely with the leadership team & with the Director on a variety of tasks.
Coordinate team meetings and events
Coordinate and participate project meetings and prepare meeting minutes
Triage service tickets, reporting and follow-ups
Assist the Director on calendar and email management
Administrative tasks such as access requests, software/hardware purchases, employee onboarding and offboarding
Junior Support Analyst - Mandatory Skills
2 years of experience of relevant experience working in high volume environment providing support and triaging tickets
Excellent communication skills and the ability to communicate clearly and professionally, written and verbal
Strong organizational and time management skills
Experience with email and calendar management
Familiarity with coordinating team meetings and events
Experience participating in project meetings and prepare meeting minutes
Junior Support Analyst - Preferred Skills
Experience in a banking or Capital Markets environment
Familiarity with administrative operations in a corporate setting
Junior Support Analyst - Assignment Start Date
ASAP – 3 months to start

Junior Support Analyst - Assignment Location
Toronto, ON – Work Hybrid