Junior Patient Experience Analyst

3 weeks ago


Toronto, Canada Spectrum Health Care Full time

Company Description

Spectrum Health Care is hiring a **Junior Patient Experience Analyst** for our corporate office in **Toronto**.

As a **Junior Patient Experience Analyst**, you will be responsible for completing patient surveys and analyzing and interpreting the data for stakeholders.

This role is for you if:

- You are customer service superstar
- You are an expert in Excel and enjoy working with data sets to create reports
- You enjoy finding and presenting insights from data analysis to stakeholders

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of **Canada’s Best Managed companies** and a committed member of a team of highly skilled healthcare professionals.

At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

**Job Description**:

- Complete surveys across our patient population each month
- Creating monthly and quarterly reports for presentation to stakeholders
- Analyze and interpret data to identify trends and recommend areas of improvement
- Customizing survey tool for use within our specialty programs (such as clinics and palliative care)
- Record data and ask probing questions to gather clear and usable data
- Send survey reminders on a weekly basis
- Manage patient concerns received via phone survey, escalate as appropriate and follow up with patient

**Qualifications**:

- Post-secondary education, in Business or related field
- 2+ years’ experience in a customer service role
- 1+ years’ experience working with data
- Advanced skills in MS Excel
- Strong analytical skills
- Strong presentation skills

Additional Information

**Spectrum Health Care **is thrilled to be named one of **Canada’s Best Managed Companies.** This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click **here** to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.



  • Toronto, Canada Spectrum Health Care Full time

    **Company Description** Spectrum Health Care is hiring a **Junior Patient Experience Analyst** for our corporate office in **Toronto**. As a **Junior Patient Experience Analyst**, you will be responsible for completing patient surveys and analyzing and interpreting the data for stakeholders. This role is for you if: - You are customer service superstar -...


  • Toronto, Canada Spectrum Health Care Full time

    Company Description Spectrum Health Care is hiring a Junior Patient Experience Analyst  for our corporate office in Toronto .  As a Junior Patient Experience Analyst , you will be responsible for completing patient surveys and analyzing and interpreting the data for stakeholders. This role is for you if:  You are customer service superstar  ...


  • Toronto, Ontario, Canada Spectrum Health Care Full time

    Complete surveys across our patient population each monthCreating monthly and quarterly reports for presentation to stakeholdersAnalyze and interpret data to identify trends and recommend areas of improvementCustomizing survey tool for use within our specialty programs (such as clinics and palliative care)Record data and ask probing questions to gather clear...


  • Toronto, Canada Spectrum Health Care Full time

    Complete surveys across our patient population each monthCreating monthly and quarterly reports for presentation to stakeholdersAnalyze and interpret data to identify trends and recommend areas of improvementCustomizing survey tool for use within our specialty programs (such as clinics and palliative care)Record data and ask probing questions to gather clear...


  • Toronto, Canada Spectrum Health Care Full time

    Company Description Spectrum Health Care is hiring a Junior  Patient Experience Coordinator  for our corporate office in Toronto .  As a Junior Patient Experience Coordinator , you will be responsible for completing patient surveys and analyzing and interpreting the data for stakeholders. This role is for you if:  You are customer service...


  • Toronto, Canada Spectrum Health Care Full time

    Job DescriptionComplete surveys across our patient population each monthCreating monthly and quarterly reports for presentation to stakeholdersAnalyze and interpret data to identify trends and recommend areas of improvementCustomizing survey tool for use within our specialty programs (such as clinics and palliative care)Record data and ask probing questions...


  • Toronto, Canada COPERNICUS LODGE Full time

    **Job description** Copernicus Lodge is a healthcare organization that provides for a continuum of care to primarily polish seniors. We are located in the heart of Roncesvalles Village just west of downtown Toronto. We have 200 seniors’ apartments with a Supportive Housing program, 228 Long Term Care beds and an Adult Day Program. We are looking for a...


  • Toronto, Canada Tilray Full time

    **Junior Pricing Analyst - Toronto, ON** **(Hybrid)** **_About Tilray Brands Inc._** - Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by inspiring and empowering...


  • Toronto, Canada CB Canada Full time

    Junior Tax Analyst, Tax Slips AdministrationOn behalf of our client in the Banking Sector, PROCOM is looking for a Junior Tax Analyst, Tax Slips AdministrationJunior Tax Analyst, Tax Slips Administration – Job DescriptionResponsible for maintaining the records for investors of various Investment Companies that offer investments such as Mutual, Segregated...


  • Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...


  • Toronto, Canada CB Canada Full time

    Junior IT Security Analyst - Networks On behalf of our client in the Banking Sector, PROCOM is looking for a Junior IT Security Analyst - Networks. Junior IT Security Analyst - Networks – Job Description Identify security issues and risks, and provide recommendation of mitigation plans Govern the deployment of data security controls that mitigate and...

  • Junior Energy Analyst

    4 weeks ago


    Toronto, Canada Enerlife Consulting Inc. Full time

    Get up close with how buildings really perform…and why! Enerlife Consulting is seeking a proven Junior Energy Analyst, with a good understanding of the design and workings of building energy systems. The right candidate possesses the experience, curiosity, and ingenuity to join our ongoing explorat

  • Junior Risk

    4 weeks ago


    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online. That’s...


  • Toronto, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our...


  • Toronto, Ontario, Canada CB Canada Full time

    Junior Business Analyst - MS Excel - Tax/Lending On behalf of our client in the Banking Sector, PROCOM is looking for a Junior Business Analyst - MS Excel - Tax/Lending. Junior Business Analyst - MS Excel - Tax/Lending – Job Description Tax Module - solution analysis to implementation stages: Validation and reconciliation of data from ACBS to Tax module,...


  • Toronto, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our...


  • Toronto, Canada Sunnybrook Health Sciences Centre Full time

    Summary of duties/responsibilities: The primary responsibility of the Junior Imaging Analyst will be to conduct brain image analysis of structural and functional MRI data using computational tools and techniques. Other job duties include, but are not limited to: study administration, creating/maintaining study documentation, data cleaning/maintenance,...


  • Toronto, Canada Randstad Canada Remote Work Freelance Full time

    Are you a Junior Business Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Junior Business Analyst-Start: ASAP-Estimated length: 18 months-Location: Toronto-Hybrid role, onsite twice a week.Advantages- You will have an opportunity to work with a...

  • Junior Data Analyst

    1 month ago


    Toronto, Canada Statflo Full time

    **About us**: Statflo provides a one-to-one outreach platform for front-line retail staff to build authentic relationships and increase sales with their customers. Statflo’s proprietary platform is deployed in thousands of stores in North America. Statflo is the leading compliant business texting software that enables customer-facing teams to engage,...


  • Toronto, Canada Randstad Canada Remote Work Freelance Full time

    Are you a Junior Business Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Junior Business Analyst-Start: ASAP-Estimated length: 7 months-Location: Toronto-Hybrid role- 2 days in officeAdvantages- You will have an opportunity to work with a...