Manager, Americas Learning %26 Development

3 days ago

Old Toronto, Canada The Learning Experience #398 Full time

*

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work. It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Position Summary

As a member of the Americas Learning & Development Team, you are tasked with supporting White & Case to deliver on our 2025 vision of a Client Experience that sets us apart through Distinctive Client Experience, Compelling Offering, Future Proof and New Ways of Working. You will play a key role in continuing the growth of the Learning and Development offering in line with our 2025 strategy and beyond, defining and executing the strategic learning and development imperatives to underpin this vision and deliver rewarding careers of our people, primarily focused on people based in the Firm’s 10 offices in the Americas. You will be responsible for assisting in the design, implementation, and evaluation of solutions that facilitate professional development and continuous learning for lawyers across the Firm. Your scope will include improving the capability and performance of our lawyers through both formal and informal learning channels, utilizing a full range of modalities, from physical and virtual classroom, through eLearning, coaching, mentoring and social and collaborative learning. You will work with stakeholders across the business to identify learning needs and implement solutions to suit business needs and wider objectives. There will be an emphasis on career development and the employee experience across all levels.

Duties and Accountabilities1

Program Development and Management

  • In collaboration with the Global and Americas L&D teams and wider People team, assist in the continuing development of the Firm’s lawyer professional skills training offerings, including Milestone programs, to ensure alignment with Firm strategy, values, Employee Value Proposition, and career frameworks
  • Plan, design, and deliver Milestone programs, including by drafting program outlines, leading preparation sessions, liaising with internal and external presenters and subject matter experts to design content
  • Measure training effectiveness in terms of impact on business goals, behavior change, and return on investment; monitor and adjust accordingly
  • Track progress of learning solutions against identified need and measures of success
  • Work with Professional Support Lawyer(s) to plan and deliver Trial Academy programs (depositions, motions, and bench), including working with partner faculty and overseeing Americas and Remote L&D Coordinators
  • Be the point of contact for training requests from Regional Sections and respond to requests, bringing the Americas Senior Manager into the discussion where appropriate

Stakeholder Management and Collaboration

  • Develop relationships and collaborate with Firm stakeholders, including Partners, Business Services Leaders, Associate Empowerment Committee members, People Advisory, Knowledge and CLE teams, Practice Support Lawyers, Diversity & Inclusion team, Global Technology Services, Marketing and Business Development
  • Be recognized as a “trusted advisor” and internal consultant to the Firm on learning solutions, advising on best practices, and supporting colleagues across the Firm as appropriate
  • Liaise with the Junior Associate Experience team, ensuring alignment with junior associate and early career talent programs
  • Maintain clear, effective lines of communication, keeping stakeholders informed on compliance, new initiatives, developments, business issues, and other critical topics
  • Maintain regular contact with lawyers and business services professionals at all levels within region, and with global L&D team

Operations

  • Oversee the work of junior team members, who are focused on day-to-day operations
  • Review, write and present business cases to the Americas Senior Manager for learning events and projects where needed
  • Present on L&D offerings at practice group and team meetings and other Firm events
  • According to skills and experience, assist the Americas L&D team in organization and delivery of office, practice, and function-based training
  • Assist in developing and implementing internal communications strategy on L&D offerings
  • Author and implement intranet posts, stakeholder emails, e-learning bites, and other internal communications and collateral to make our people aware of the resources the L&D team offers
  • According to skills and experience, work with the Global L&D team on global projects including mentoring, coaching, and other needs as they arise
  • Oversee the preparation of our day-to-day L&D offerings and materials to prepare us for the new HR Enterprise system, “Workday” and “Workday Learning”

Vendor Management

  • Source vendors for specific needs and quality assure their design work and facilitation, ensuring that it is in line with our values and contains the latest thinking
  • Assist in managing relationships with, and evaluating, external training consultants, coaches, e-learning content providers, and other vendors
  • Agree and handle vendor contracts, in line with Procurement’s procedures

Capabilities

Professional Experience

  • Ability to navigate a complex and matrixed organization
  • Excellent written and oral communication skills and attention to detail
  • High level of professionalism, diplomacy and discretion
  • Experience with program, design, facilitation, and presentation including in in-person, hybrid and virtual formats
  • Ability to manage and delegate work effectively to junior team members

Organization

  • Highly organized and able to work well under pressure, delivering on multiple priorities
  • Ability to prioritize and meet deadlines with strong attention to detail and follow through
  • Ability to work independently and take ownership of tasks and projects
  • Strong program management skills working with other teams and external experts across regions and globally
  • Ability to constructively question existing procedures and consider alternatives

Relationships and Collaboration

  • Excellent interpersonal and influencing skills, with the ability to build relationships at all levels
  • Ability to work with multiple stakeholders and business leaders globally and gain their support and buy-in
  • Strong team player
  • Ability to liaise between cultures and teams to produce a quality output

Technology

  • Knowledge of MS Office products used for analysis and presentation of data, specifically MS Excel, MS PowerPoint, MS Teams
  • Expert with meeting technology such as Zoom, WebEx, Teams, etc.
  • Working knowledge of sourcing, implementing and running new learning technologies
  • Ability to travel within region, if required

Qualifications

  • At least four years’ experience in attorney/other professional field development, or four years’ combined legal practice and attorney/professional development experience
  • Bachelor’s degree required; J.D. preferred
  • Coaching qualification desirable
  • Spanish and/or Portuguese language skills a plus

Location and Reporting

  • This is a hybrid in-office/remote role based in our New York office. Travel to other White & Case offices in the Americas region may be required.
  • This role reports to the Americas Senior Learning & Development Manager.

Equal Opportunities

White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact

Benefits at White & Case

White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

1The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

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